Breaking free : a prescription for personal and organizational change / David M. Noer. Read more about Breaking free : a prescription for personal and organizational change / David M. Noer.
Municipal benchmarks : assessing local performance and establishing community standards Read more about Municipal benchmarks : assessing local performance and establishing community standards
Performance measurement for managing local government : getting it right / David N. Ammons. Read more about Performance measurement for managing local government : getting it right / David N. Ammons.
Drive : the surprising truth about what motivates us Read more about Drive : the surprising truth about what motivates us
Getting started : performance measurement for local govenment / by Gerald Young. Read more about Getting started : performance measurement for local govenment / by Gerald Young.
Operations planning for improved performance in a tough economy Read more about Operations planning for improved performance in a tough economy
Performance scorecards : measuring the right things in the real world / Richard Y. Chang, Mark W. Morgan. Read more about Performance scorecards : measuring the right things in the real world / Richard Y. Chang, Mark W. Morgan.
The carrot principle : how the best managers use recognition to engage their people - retain talent - and accelerate performance Read more about The carrot principle : how the best managers use recognition to engage their people - retain talent - and accelerate performance
Defining success through technology : citizen engagement and performance assessment made better / Matt Fulton. Read more about Defining success through technology : citizen engagement and performance assessment made better / Matt Fulton.
