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Operations planning for improved performance in a tough economy

Topic: 
PERFORMANCE MEASUREMENT
Author: 
Luthy, John F.
Publisher/Date: 
Washington, D.C. : ICMA, 2009
Series: 
IQ report
Summary: 
The operating plan looks at the base budget that funds operations, and addresses how the work is done and what is accomplished. It outlines and describes internal and external services (outputs) and the consequences of those services (outcomes), and it provides standards for measuring performance.
Additional Author: 
International City/County Management Association.