Cities should employ competent and professional personnel in water and wastewater operations. Employees in licensed positions must meet at least the state’s minimum certification requirements and regularly update their training to stay compliant with current federal and state regulations. Operations and maintenance staff should also hold appropriate certifications for their specific roles and possess a thorough understanding of the utility system, including pumping stations, tanks, and distribution lines.

Operational problems caused by poorly trained or inexperienced personnel can be costly, leading to lost revenue, equipment failures, and fines for regulatory or health violations. One of the most effective ways to attract and retain skilled employees is to offer competitive pay and benefits comparable to other utilities in the area.

As regulatory requirements become more complex and treatment plants and equipment more sophisticated, the need for highly competent staff grows. Simply meeting minimum licensing standards is often insufficient. Cities should consider hiring personnel with higher levels of experience or education, particularly for treatment plant operations. Valuable skills include computer literacy, written and oral communication, and industrial maintenance expertise.

Community colleges and the Tennessee College of Applied Technology (TCAT) are excellent sources for qualified candidates in the utility field.