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Trained and Competent Personnel

Reference Number: MTAS-1386
Reviewed Date: 08/18/2021

Cities should employ competent, professional personnel in utility operations. Water and wastewater licensed positions should meet at least the state minimum certification requirements.  Licensed  employees must regularly update their training so that they are able to comply with the latest federal and state regulations. Operations and maintenance personnel need to also have the proper certifications in their respective areas and have a thorough knowledge of the systems’ pumping stations, tanks, lines, etc. Operational problems caused by ill-trained or incompetent personnel can cost the city valuable dollars in lost revenues, equipment failures, and even fines resulting from operational or health violations. One of the most important ways for cities to attract and maintain excellent personnel is to provide pay and benefits that are competitive with other area utilities.