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Strategic Plan

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MTAS Strategic Plan


The Municipal Technical Advisory Service (MTAS) is an agency of the Institute for Public Service (IPS) of the University of Tennessee. IPS is a statewide, system‐wide organization that fulfills the University’s public service mandate by applying university expertise to community and workplace needs.

Through MTAS the towns and cities of Tennessee are supported by and have available experts dedicated solely to research, consulting and training on Tennessee municipal issues.

MTAS was established on April 15, 1949 by Tennessee Code Annotated 67‐6‐103 (E) to:

in cooperation with the Tennessee Municipal League, provide for studies and research in municipal government, publications, educational conferences and attendance at such conferences and in furnishing technical, consultative and field services to municipalities in problems relating to fiscal administration, accounting, tax assessment and collection, law enforcement, improvements and public works and in any and all matters relating to municipal government.

MTAS collaborates with agencies within IPS, the university system, the Tennessee Higher Education Commission and with all entities that work with municipal governments to meet the Mission and Vision of the agency and to improve public services in Tennessee.


We work with Tennessee municipalities to improve the lives of those they serve.


Tennessee municipalities will be a national model of good governance.


  • Adaptability
  • Service-Oriented
  • Integrity
  • Quality

We have: A Service IQ


IPS Strategic Plan Dashboard

  • IPS Funding will Meet Expanding Customer Needs by 2022
  • IPS Will Deliver Best-in-Class Customer-Focuses Education and Technical Assistance
  • We Will Develop a Diverse and Highly Skilled Workforce that Embodies the Values of Integrity, Accountability and Professionalism
  • We will Communicate the Impact, Value and Story of IPS

These goals reflect the dedication, expertise and innovation of employees and stakeholders to maintain and strengthen the institute’s work with business and government across the state.