Table of Content: The Need for ROI in Human Resources -- The Business Case for ROI -- Initial Analysis and Planning -- The ROI Process, Step-by-Step -- Collecting Data During HR Program Implementation -- Collecting Data After HR Program Implementation -- Isolating the Effects of an HR Program -- Converting Data to Monetary Value -- Monitoring the Cost of Human Resource Programs -- Calculating the Actual Return on Investment -- Identifying Intangible Measures -- Communicating Results -- Important Issues with ROI Implementation -- Forecasting the ROI -- Implementation Issues -- Case Applications -- Sexual Harassment Prevention (Healthcare Inc.) -- Competency-Based Pay System (National Crushed Stone Company) -- Absenteeism Reduction Program (Metro Transit Authority) -- Stress Management (Midwest Electric Inc.) -- Safety Incentive Program (National Steel) -- Executive Leadership Development (Imperial National Bank) -- Technology-Based Learning (United Petroleum International) -- Appendix: Self-Test: How Results-Oriented Are Your Human Resources Programs?