Confessions of a corporate trainer : an insider tells all / Jonathan Halls.
Trying hard is not good enough : how to produce measurable improvements for customers and communities
Breaking free : a prescription for personal and organizational change / David M. Noer.
Municipal benchmarks : assessing local performance and establishing community standards
Performance measurement for managing local government : getting it right / David N. Ammons.
Drive : the surprising truth about what motivates us
Getting started : performance measurement for local govenment / by Gerald Young.
Operations planning for improved performance in a tough economy
Performance scorecards : measuring the right things in the real world / Richard Y. Chang, Mark W. Morgan.
A new county classification system
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