Legal Documents of Maryville

The COMU accepts payments with the following times for each method of payment.

1. In person. Payments may be made during the hours of 7:30 A.M. and 4:30 P.M. at 400 W. Broadway.
2. Drop box. Payments may be made at any time of day or night. However, payments must be placed in the drop box, located at City Hall, 400 W. Broadway prior to 4:00 P.M. to receive current day processing. After 4:00 P.M. all payments will be processed with the next business day's transactions.

3. Web payments and IVR (Integrated Voice Response). Payments (credit card and electronic check) may be made twenty-four (24) hours a day, seven (7) days a week. Typically, payments are credited to the customer's account within twenty-four (24) hours, but COMU asks customer(s) to allow forty-eight (48) hours before due date to ensure payment is posted on time. Electronic checks may take up to three (3) days to debit customer's bank account.

   In order to restore service due to non-payment after 4:30 P.M., customers must contact the overtime crews to re-establish service. If an overtime crew is called out, the customer will be responsible for any associated charges and additional fees. The electric overtime crew will be dispatched to restore service for both water and electric service. However, if the electric overtime crew experiences problems associated with water service, and a water overtime crew is dispatched, the customer will be charged an additional fee to restore water service. These charges become due and payable immediately. Failure to pay these charges may result in the discontinuation of services. Electric service after-hours can be contacted at (865) 983-8722. Water service after-hours can be contacted at (865) 982-7990.

   In order to avoid penalties or late fees, payments must be received by COMU prior to, or on, the due dates that are outlined on the associated bill. Postmarks are not an acceptable measurement of the time payment was received. (1999 Code, § 21-502, as replaced by Ord. #2025-05, May 2025 Ch1_12-2-25)