Legal Documents of Maryville

Information is available for the purpose of conservation, fairness, and communication between COMU and its customers.

1. The COMU will make available to all customers upon application for service and anytime upon request, information related to:
   
   
   
   1. Current service practice policy;
   2. Current rates applicable to such customer and a written and/or oral explanation of the rate schedule.
2. Upon request a customer will receive a statement of such customer's monthly kWh and/or gallon consumption for the prior twelve (12) month period. There is no charge for this service.
3. Requests for information or questions regarding this policy may be made in person at any office of COMU, by phone, by mail, or on COMU's website at www.maryvillegov.com.
4. Customers shall be notified of the availability of rate schedules, governing policy such as those established by TVA, and consumption information by the most practical combinations of:
   
   
   
   1. A message printed on COMU's bills;
   2. Public displays in the office where bills are paid;
   3. Public service announcements on local radio stations periodically;
   4. Advertisements in local newspapers periodically;
   5. On COMU's website.
5. Customers shall be notified of any proposed significant changes in rates and/or policy at least thirty (30) days prior to implementation of such change by the most practical combinations of:
   
   
   
   1. Mail;
   2. Newspaper advertisement;
   3. Public service announcements;
   4. Displays in the office where bills are paid;
   5. On COMU's website. (1999 Code, § 21-503, as replaced by Ord. #2025-05, May 2025 Ch1_12-2-25)