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Using software that puts the customer first

Topic: 
PUBLIC INFORMATION--CUSTOMER SERVICE
Author: 
Lewcock, Thomas F.
Publisher/Date: 
2004
Note: 
In Western City - Vol. 80 - no. 6 (June 2004)
Summary: 
This article examines new tools that cities are using to boost customer service.
Additional Author: 
Zaner, Bill.