Legal Documents of Maryville

In order to qualify for a leak adjustment, a customer with permanent service must apply for the leak adjustment by certifying that they have experienced a leak and have had it fixed within their internal water distribution system. Only one (1) adjustment will be allowed every twelve (12) months and any adjustment will only affect a maximum of three (3) separate billings. A leak adjustment may be made for temporary service at the discretion of the utility director.

1. Water bill. If a customer experiences a leak in their internal water distribution system, the water portion of the bill will be adjusted to a level that is equal to the annual average monthly bill, plus fifty percent (50%) of the difference between the actual bill and the average bill. If data is unavailable for the previous twelve (12) month period, the system-wide average residential water bill will be used.

2. Sewer bill. If a customer experiences a leak in their internal water distribution system, the sewer portion of the bill will be adjusted to the annual average only when the leakage does not enter the sewer collection system.

   For commercial or new customer, adjustments must be based on actual usage. If no history is available, six (6) months of usage must be established before an adjustment can be calculated. (1999 Code, § 21-517, as replaced by Ord. #2025-05, May 2025 Ch1_12-2-25)