Legal Documents of Dandridge

The superintendent of water, or his designee, shall have the right to discontinue water service or to refuse to connect service for a violation of, or a failure to comply with, any of the following:

1. These rules and regulations.
2. The customer's application for service.

3. The customer's contract for service including, but not limited to, non-payment of bill for water or sewer usage. Bill is considered final notice.

   The right to discontinue service shall apply to all service received through a single connection or service, even though more than one (1) customer or tenant is furnished services therefrom, and even though the delinquency or violation is limited to only one such customer or tenant.

   Any customer receiving a bill who has not remitted payment and feels the disconnect is not warranted shall be entitled to have a hearing regarding the bill provided they notify and schedule a conference with the superintendent or designee at least two (2) days before the service is scheduled to be discontinued. If the customer does not request a hearing and the bill is not paid, or a satisfactory arrangement for payment of the bill is not made with the superintendent or designee, the utilities will be disconnected. A reconnection in accordance with the town's policy and procedures must be paid before the utility service is reconnected in addition to the full amount of the outstanding utility bills.

   Discontinuance of service by the town for any cause stated in these rules and regulations shall not release the customer from liability for service already received or from liability for payments that thereafter become due under other provisions of the customer's contract. (1995 Code, § 18-114, modified)