Legal Documents of Dandridge

Bills for service will be rendered monthly.

Water bills must be paid or received on or before 4:00 P.M. on the discount date shown thereon to obtain the net rate; otherwise the gross rate shall apply. Failure to receive a bill will not release a customer from payment obligation, nor extend the discount date. Water and sewer charges shall be on the same billing. Bill provided serves as final notice.

If the bill is not paid on or before 4:00 P.M. on the 10th day after the discount date, the town shall discontinue services and not be liable for any damages resulting from discontinuing service under the provisions of this section, even though payment of the bill is made at any time on the day that service is actually discontinued.

If a meter fails to register properly, or if a meter is removed to be tested or repaired, or if water is received other than through a meter, the town reserves the right to render an estimated bill based on the best information available.

Payments for goods and services may be made by cash, check or debit or credit card, or money order.

Payments by debit or credit card must be a Visa, Discover or MasterCard. If a debit or credit card is used in person, the employee receiving the payment shall obtain proof of identification, expiration date of the card and compare the signature on the card to the sales draft signature and if payment is used by telephone or internet, the employee receiving the payment shall verify the expiration date of the card, the number on the rear of the card, and the cardholder's billing address. The town shall also collect a processing fee in the exact amount equal to the amount that the town is charged by a third party who processes the payment. No cash advances or cash returns shall be made on cards presented. If the debit or credit card is rejected by the processing company at the time it is presented, payment will be required at that time by cash, check or another Visa, Discover or MasterCard which is accepted.

If a payment by credit card is not honored by the credit card company issuing the card the town will collect a service charge from the person presenting the card. The amount of the service charge shall be the same amount as the fee charged for a returned check drawn on an account with insufficient funds. (This section does not apply if an electronic device is used to conduct the transaction, the card, and cardholders are present, and the person who takes the card learns of the declination of the credit card or debit card at the time the transaction is processed.) If for any reason a "charge back" is received by the town, the charge back shall be treated as non-payment of the customer's account and will be subject to forfeiture of the discount and/or the adding of any penalties and other fees due and subject to the town's cut-off policy. ("Charge backs" occur when a customer disputes the charges on their card and the customer's credit card company charges back the charge to the town's credit company.) The DWUF shall not be obligated to make adjustments of any bills not contested within sixty (60) days from the billing date. (Ord. #07/08-14, Jan. 2008, modified)