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Confronting conflict : conflict isn't necessarily a bad thing - but ignoring it can be

Topic: 
CONFLICT RESOLUTION
Author: 
Lytle, Tamara.
Publisher/Date: 
Alexandria, Va. : SHRM, 2015
Series: 
Employee relations
Note: 
In HR Magazine -- Vol. 60 - no. 6 (July/August).
Summary: 
Workplace conflicts happen everywhere and ignoring them can be costly. Every unaddressed conflict wastes about eight hours of company time in gossip and other unproductive activities.