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Good complaint resolution = good government

Subjects: 
Conflict resolution,Municipal government--Services
Status: 
Avail
Format: 
Article
Description: 
p. 14-17.
General Contents: 

In Public Management -- Vol. 79, no. 5 (May 1997).

Abstract: 
Kirkland, Washington, is among the local governments that have appointed ombudsmen to investigate and help resolve citizen complaints.
Publish Date: 
8/21/2001
Author/Speaker: 
Barton, Andy