Finance and administration : performance and operations measures for the city of Shelbyville, Tennessee
The City Manager for the City of Shelbyville initially requested technical assistance from MTAS to prepare an analysis and justification for adding additional staff to finance and administration departments. Upon initial investigation it was determined that the City was not tracking performance or operations metrics to measure work performance and output of each department and function to provide the necessary data to help support and justify alocation of additional staff resources. MTAS evaluated job duties and responsibilities for all positions in Finance and Administration. MTAS conducted research on best practices from municipalities in Tennessee that utilize performance and operations measures to develop a recommended list of performance and operations measures for the City to consider implementing for Finance and Administration. It was also evident from staff interviews that cross-training and continuity planning was needed to ensure seamless and timely coverage of key functions and responsibilities. A report and recommendations was prepared and presented to the City Manager for implementation along with a corresponding Excel worksheet containing the performance and operations measures organized by department and functional area that could be utilized by department leadership to prepare monthly or quarterly performance and operations reports that could be shared with the governing body.
| Performance measurement--Municipal Personnel--Performance measurement Finance--Administration Finance--Personnel Shelbyville (Tenn) |