Johnson City Fire Department customer-driven strategic plan 2020-2025
MTAS Fire Consultant Steve Cross worked with the Johnson City Fire Department on a strategic plan to cover 2020-2025. This process involved a community group to provide feedback on the services provided. Through this process the department found that they have customers that only reside in the city, customers that reside and work in their city, customers that only work in their city and customers that commute into the city for leisure.
| Fire service--Organization Fire--Operations Fire--Administration--Tennessee |