"An investment in knowledge always pays the best interest.”
~Benjamin Franklin

Don't put off professional development! Invest in learning something new to help you stay current, discover better ways of working, and bring fresh ideas back to your team.

Top Online Courses

Some customers added self-paced learning to their summer to-do list! There were more than 500 online course registrations in June and July!

Top courses by category

• Customer Service & De-escalation: Dealing with Difficult/Irate Customers (Phone, Email, Digital)
• Communication & Leadership: Active Listening Techniques, Professional Body Language, Workplace Civility
• Technical Skills: Essential Excel Formulas for Productivity

Sneak Peek! Training Needs Assessment Results

Thank you to everyone that participated in our biennial training needs assessment. We’re still analyzing the data but here’s a sneak peek of some highlights.

Response to the Survey by Grand Division

• Total responses: 477 responses
• East Tennessee: 39%
• Middle Tennessee: 35%
• West Tennessee: 26%

Emerging Issues/Current Training Needs

• Leadership
• Community and Economic Growth
• Technology (AI)

Exciting News for Continuing Education Seekers

Our team has been working hard to make MTAS training even more valuable! Several MTAS training programs have been approved for continuing education.