Why surveys work and how they can disappoint
Topic:
UTILITIES--SURVEYSPublisher/Date:
Denver, Colo. : AWWA, 2016Note:
In Journal AWWA -- Vol. 108 - no. 8 (May 2016)Summary:
Not only can a carefully written survey retrieve a wealth of information and customer sentiment, it is a way for a utility to control how a message is communicated.