Why surveys work and how they can disappoint
Not only can a carefully written survey retrieve a wealth of information and customer sentiment, it is a way for a utility to control how a message is communicated.
UTILITIES--SURVEYS
Article
2016
In Journal AWWA -- Vol. 108 - no. 8 (May 2016)
Public
07/1/2022
04/24/2023
02/12/2024