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We've all been there : conducting effective difficult conversations / Catherine Soehner, Ann Darling.

Topic: 
PERSONNEL--EMPLOYEE RELATIONS
Author: 
Soehner, Catherine.
Publisher/Date: 
Chicago, IL : American Libraries Association, 2018.
Note: 
In American Libraries. -- Vol. 49 - no. 3/4 (March/April 2018)
Summary: 
At some point in our work life, we must confront that most dreaded situation: the difficult conversation. There are numerous examples from all rungs of the organizational ladder. 
Additional Author: 
Darling, Ann.