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The voice of the public : why citizen surveys work

Topic: 
PUBLIC OPINION POLLS
Author: 
Miller, Thomas I.
Publisher/Date: 
2001
Note: 
In Public Management - Vol. 83 - no. 4 (May 2001).
Summary: 
The way to capture the much-touted voice of the typical resident is with a citizen survey.
Additional Author: 
Kobayashi, Michelle Miller.