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The success and failure of soft skills programs / Patti P. Phillips, Jack J. Phillips, Rebecca Ray.

Topic: 
PERSONNEL--EMPLOYEE RELATIONS
Author: 
Phillips, Patti P.
Publisher/Date: 
Alexandria, Va. : ATD, 2020.
Note: 
In TD. -- Vol. 74, no. 10 (October 2020).
Summary: 
The authors explain that while soft skills programs are important, there must be measurable objectives that show a return on the investment into the training.
Additional Author: 
Phillips, Jack J.