The success and failure of soft skills programs / Patti P. Phillips, Jack J. Phillips, Rebecca Ray.
Topic:
PERSONNEL--EMPLOYEE RELATIONSPublisher/Date:
Alexandria, Va. : ATD, 2020.Note:
In TD. -- Vol. 74, no. 10 (October 2020).Summary:
The authors explain that while soft skills programs are important, there must be measurable objectives that show a return on the investment into the training.