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Frayed relationship : turnaround tactics that restore public confidence

Topic: 
PUBLIC RELATIONS--MUNICIPAL
Author: 
Toscano, James.
Publisher/Date: 
2016
Note: 
In Virginia Town & City. Vol. 51 - no. 6 (July/August 2016)
Summary: 
When public organizations are in crisis, the ailments are predictable: budget problems, compliance issues, communications failures, and broken public trust. These problems can persist despite changes in management. The author highlights principles of...