Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.
Edition:10th anniversary ed.
Publisher/Date:New York : Penguin Books, ©2010.
Note:"With a foreword by Roger Fisher"--Cover.
Summary:From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.