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Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.

Topic: 
PERSONNEL--EMPLOYEE RELATIONS
Author: 
Stone, Douglas, 1958-
Edition: 
10th anniversary ed.
Publisher/Date: 
New York : Penguin Books, ©2010.
Note: 
"With a foreword by Roger Fisher"--Cover.
Summary: 
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new...
Additional Author: 
Heen, Sheila.