Connect with customers online / Sheila Boozer.
Topic:
PUBLIC INFORMATION--CUSTOMER SERVICEPublisher/Date:
Denver, Colo. : American Water Works Association, 2021.Note:
In Opflow. -- Vol. 47, no. 1 (January/February 2021).Summary:
The author encourages companies to post on popular and lesser-known social media sites in order to expand outreach. This allows for customers to receive timely and helpful information and increase positive interactions and trust.