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Connect with customers online / Sheila Boozer.

Topic: 
PUBLIC INFORMATION--CUSTOMER SERVICE
Author: 
Boozer, Sheila.
Publisher/Date: 
Denver, Colo. : American Water Works Association, 2021.
Note: 
In Opflow. -- Vol. 47, no. 1 (January/February 2021).
Summary: 
The author encourages companies to post on popular and lesser-known social media sites in order to expand outreach.  This allows for customers to receive timely and helpful information and increase positive interactions and trust.