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Citizen surveys for local government : a comprehensive guide to making them matter

Topic: 
PUBLIC OPINION POLLS
Author: 
Miller, Thomas I.
Edition: 
3rd ed.
Publisher/Date: 
Washington, D.C. : International City/County Management Association, 2009
Note: 
Includes bibliographical references (p. 175-179).
Additional Author: 
Kobayashi, Michelle Miller.