Legal Documents of Rocky Top

All complaints regarding short-term rental units shall be filed with the codes enforcement officer or his/her designee. Those making complaints are specifically advised that any false complaint made against a short-term rental unit owner or provider is punishable as perjury under Tennessee Code Annotated, § 39-16-702. For any complaint made, the city shall provide written notification of the complaint by regular mail to the operator and owner (if different) of the property at the address(es) provided on the application on file. The city shall investigate the complaint, and within thirty (30) days of the date notice was sent to the operator, the operator shall respond to the complaint, and may present any evidence they deem pertinent, and respond to any evidence produced by the complainant or obtained by the city through its investigation. If, after reviewing all relevant material, the city finds the complaint to be supported by a preponderance of the evidence, the city may take, or cause to be taken, enforcement action as provided in this chapter or otherwise in the zoning ordinance, municipal code, or the generally applicable law. (Ord. #594, Oct. 2024)