Legal Documents of Mountain City
Code of Mountain City
Title 18 Water and Sewers
Chapter 1 Water And Sewers
18-130 : Water loss adjustment policy.[5]
- Whenever an individual customer signs an affidavit attesting to the fact that his or her water bills, in whole or in part are the result of a major loss of water due to a leak in the customer's water service line, the bill shall be adjusted to a level equal to the twelve (12) month average bill for the particular customer.
- As part of the affidavit the customer will verify that the problem has been repaired.
- The bill for water will be adjusted as follows: the town will calculate the average water bill based on the customer's twelve (12) month usage history. If the customer has been in service for less than twelve (12) months, the average will be based on the usage information available.
- However, no delinquent bill will be adjusted.
- No adjustment will be provided for usage resulting from instances such as irrigation, filling pools or hot tubs, pressure washing, malfunctioning, running or leaky commode or other fixtures, or water left on in error or due to cold weather.
- Customers must request adjustments within three months of the date of the bill that is the subject of the adjustment.
- Commercial customers are not eligible for adjustments.
- The individual customer sewer bill will be adjusted to a level equal to the twelve (12) month average when the major loss of water does not enter the sewer collection system.
- The customer of a specific meter installation shall receive one (1) adjustment, due to major water loss in the customer's water service line, to their individual billing in a twelve (12) month billing period, that period commencing with the billing cycle in which the adjustment is given.
- There will be no adjustments made under the amount of twenty-five dollars ($25.00). When adjustment is asked for and numbers are figured in which the outcome is less than that of the said twenty-five dollars ($25.00) minimum, the adjustment will not be made.
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The filling of an individual customer swimming pool will entitle them to a sewer adjustment if filled by meter, however if filled in other ways (i.e., a fire department) then the water must be purchased first with the fire department coordinating the removal of water from the town's system through the collection/distribution superintendent prior to any removal of water.
The customer must sign an affidavit attesting to the fact the water usage above average is the result of the filling of an individual customers swimming pool, the customer's sewer bill will be adjusted to the average bill based on the twelve (12) month usage history of the customer.
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In the calculation average, if there is not a twelve (12) month usage history then what usage history is available will be used.
Town of Mountain City
Customer Affidavit
Water/Wastewater System
Affidavit of Water Leak
I, ______________________________, by my signature below do affirm that I had a water loss in my water service line and request an adjustment of my water and sewer bill due date of ____________________. I further affirm that I have repaired my system by receipts for parts and/or a plumber for repairs. I further understand that I am entitled to only one adjustment on an annual (12 month) basis.
_________________________________ ________________________
Town of Mountain City Employee Signature
__________________________
Date
Customer Account #:________________________________
**Footnote: Adjustment must be more than $5.00; we do not adjust balances under $5.00.
Town of Mountain City
Customer Affidavit
Water/Wastewater System
Affidavit Relative to Swimming Pool
I, ______________________________, by my signature below request _____________________________ Fire Department to be allowed to fill my residential swimming pool. I agree to pay for water and get a city receipt for said water which will allow the said Fire Department to contact the Collection/Distribution Superintendent to make arrangements to remove water from the Town's System as instructed by the Collection/Distribution Superintendent.
_________________________________ ________________________
Town of Mountain City Employee Signature
__________________________
Date
Customer Account #:________________________________
Town of Mountain City
Customer Affidavit
Water/Wastewater System
Affidavit Relative to Swimming Pools
I, ______________________________, by my signature below do affirm that I filled my individual swimming pool through my residential water meter. I also understand I can ask for an adjustment to my sewer bill since the swimming pool water will not be discharged into the Town's Sewer System.
_________________________________ ________________________
Town of Mountain City Employee Signature
__________________________
Date
Customer Account #:________________________________
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Customers who receive an adjustment for a water loss may also apply for the sewer adjustment for filling a swimming pool. Customers who receive a sewer adjustment for filling a pool may also apply for an adjustment due to water loss in the customers internal distribution system.
Current Fee Schedule
(subject to change by budget ordinance annually by
the Town of Mountain City)
- A $50.00 non-refundable deposit to obtain initial service.
- A $25.00 re-connection charge if service is terminated for non-payment.
- A $30.00 return check charge for all return checks regardless of the reason.
- Tampering or destroying of town property is 100% reimbursement of material and water usage including court costs and attorney fees if legal action is necessary.
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All water/sewer rates as well as tap fees will be set annually as part of the Town of Mountain City's annual operating budget duly passed by the Board of Mayor and Aldermen of the Town of Mountain City.
Additional Policy Relative to
Water/Sewer Tap Fees
The Town of Mountain City will extend service to new customers that include residential, commercial and industrial taps. The town will extend no credit or installments by month the cost of said water and/or sewer taps.
The total cost of any tap fee (water or sewer) plus any applicable cost associated with said tap will be paid for fully prior to the issuance of a work order that begins the process whereby the town personnel will actually make tap and set meter.
The town does not and will not extend credit for any purpose relative to the water/sewer system. (1994 Code, § 18-130, modified)