Legal Documents of Jefferson City

Adjustments for bill problems created by leaks on the customer's side of the water meter, where repairs are required, may be made in accordance with the following rules:

The leak must be double the average usage of the customer or no adjustment will be made.

No adjustment will be made unless the customer presents a paid statement from a plumber showing the repair work has been performed, and the water department verifies that no leak exists after the repair has been made, or a store ticket for materials bought to repair the leak by the customer.

Adjustments, when warranted, may be made for one month's bill only. The adjustment will be based on the average usage for the previous six months.

One adjustment will be made per customer during any twelve month period.

Adjustment may not be made for water hydrants that are left turned on.

The city manager, or staff authorized by him, is authorized to make adjustments in accordance with these rules. (1996 Code, § 13-128)

No adjustments shall be made to higher than normal water bill charges that are the result of the customer filling a swimming pool, spa, hot tub or other high volume container.

The utility shall not be obligated to make adjustments of any bills not contested within sixty (60) days from the billing date. (1996 Code, § 13-128, as amended by Ord. #2005-13, Oct. 2005, and Ord. #2025-07, Jan. 2026 Ch18_1-5-26)