Legal Documents of Baxter

Basis of termination or refusal. The city shall have the right to discontinue water and sewer service or to refuse to connect service for a violation of, or a failure to comply with, any of the following:

1. These rules and regulations, including the non-payment of bills.
2. The customer's application for service.
3. The customer's contract for service.

The right to discontinue service shall apply to all water and sewer services received through collective single connections or services, even though more than one (1) customer or tenant is furnished services therefrom, and even though the delinquency or violation is limited to only one (1) such customer or tenant.

1. If bill remains unpaid ten (10) days after the gross amount due date, service will be discontinued without further notice.
2. In the case of termination for non-payment of bills, the employee carrying out the termination procedure will attempt before disconnecting service to contact the customer at the premises in a final effort to collect payment and avoid termination.
3. A customer may request a hearing to resolve any disputes they may have about the bill including the payment schedule. The request must be made to the city business office any time during regular business hours, and must be made prior to the termination of service. Once the city staff has resolved the dispute, or provided an explanation for the billing, the bill will be considered due and payable. The fact that a customer may continue to dispute the bill does not relieve them of the payment obligation.
4. Service termination for any reason shall be reconnected only after the payment of all charges due or satisfactory arrangements for payment have been made, or the correction of the problem that resulted in the termination of the service in a manner satisfactory to the water and sewer department, plus the payment of a reconnection charge as per the schedule of fees found in the office of the city recorder.
5. Reconnection of the service shall be normally made only during the regular business hours of the City of Baxter. Reconnection of the service outside of regular business hours will be subject to additional charges. (2011 Code, § 18-112, modified)