Customer Service Clerk II - Public Utilities / Water Department

The City of Gallatin is hiring a Customer Service Clerk.

Purpose of Position

The purpose of this position is to perform clerical work involving customer service and the preparation and/or maintenance of fiscal or related records.

Essential Duties and Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

1. Assists customers with service requests; provides information; collects and accounts for fees;
2. Processes meter and service orders, sets up and maintains computer records.
3. Receives telephone calls from customers regarding new services, transferring accounts, discontinuing service, change of address, bank drafts, cut on, cut off and billing problems.
4. Takes applications for new services, collects appropriate fees, assigns account numbers, sets up meter cards, and prepares meter orders.
5. Receives customer inquiries, searches out information, answers customer questions.
6. Prepares applications for utility accounts.
7. Prepares all monthly reports for customer deposits.
8. Post and balances bad debt payments and prepares financial reports.
9. Gathers, assembles, tabulates, checks, and files financial data.
10. Posts, checks, balances, update utility accounts on the computer.
11. Checks invoices, maintains varied financial and statistical records and compiles reports.
12. Accounts for checks and cash received daily and balances against receipts.
13. Files various fiscal transaction documents.
14. Searches documents for posting errors.
15. Prepares monthly reports for customer taps and service charges.
16. Post bank drafts and prepares for bank.
17. Prepares reports for insufficient checks on customer accounts.
18. Types service orders, requisitions, and correspondence.
19. Regular and predictable attendance.
20. Ability to work in a cooperative manner with others.
21. Performs other duties as assigned.