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What do administrators think citizens think? Administrator predictions as an adjunct to citizen surveys

Topic: 
PUBLIC RELATIONS
Author: 
Melkers, Julia.
Publisher/Date: 
1998
Note: 
In Public Administration Review - Vol. 58 - no. 4 (July/August 1998).,Includes bibliographical references (p. 334).
Summary: 
This paper examines whether administrator predictions of citizen views could be a useful adjunct to citizen surveys. Where previous research on citizen satisfaction has addressed principally the citizen viewpoint, the authors argue that asking...
Additional Author: 
Thomas, John Clayton.