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We don't make widgets : overcoming the myths that keep government from radically improving

Topic: 
MANAGEMENT
Author: 
Miller, Ken.
Publisher/Date: 
Washington, D.C. : Governing Books, 2010
Series: 
Government Management Series
Note: 
Includes index.
Summary: 
This book brings to light three myths about government: we don't make widgets, we don't have customers, and we're not here to make a profit. It exposes these myths as obstacles to efficient government but then shows how governments are actually...