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Violence in the workplace [videorecording] : supervisor training

Topic: 
PERSONNEL--HEALTH AND SAFETY
Author: 
J.J. Keller & Associates.
Publisher/Date: 
Neenah, Wis.; Durham, N.C. : J.J. Keller & Associates; Training Network, Long Island Productions, 2004
Series: 
Ready response: a supervisor training series
Note: 
Closed-captioned for the hearing impaired (CC).,DVD-R.
Summary: 
Explains how a hostile work environment can affect employee morale and productivity. It also illustrates how to spot potentially dangerous individuals and situations, and discusses how to resolve conflicts.
Additional Author: 
McCollow, Terri.