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Public-sector benchmarking : a practical approach

Topic: 
MUNICIPAL GOVERNMENT--SERVICES
Author: 
Bruder, Kenneth A., Jr.
Publisher/Date: 
1994
Note: 
In Public Management -- Vol. 76 - no. 9 (September 1994).
Summary: 
Benchmarking is not a one-shot exercise. In fact, to succeed, a benchmarking program requires thoughtful planning, careful resource allocation, extensive data collection, rigorous analysis, and detailed follow up. The entire process can be divided...
Additional Author: 
Gray, Edward M.