Public-sector benchmarking : a practical approach
Topic:
MUNICIPAL GOVERNMENT--SERVICESPublisher/Date:
1994Note:
In Public Management -- Vol. 76 - no. 9 (September 1994).Summary:
Benchmarking is not a one-shot exercise. In fact, to succeed, a benchmarking program requires thoughtful planning, careful resource allocation, extensive data collection, rigorous analysis, and detailed follow up. The entire process can be divided into the seven steps described below.