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Public-sector benchmarking : a practical approach

Topic: 
MUNICIPAL GOVERNMENT--SERVICES
Author: 
Bruder, Kenneth A., Jr.
Publisher/Date: 
1994
Note: 
In Public Management -- Vol. 76 - no. 9 (September 1994).
Summary: 
Benchmarking is not a one-shot exercise. In fact, to succeed, a benchmarking program requires thoughtful planning, careful resource allocation, extensive data collection, rigorous analysis, and detailed follow up. The entire process can be divided into the seven steps described below.
Additional Author: 
Gray, Edward M.