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How should I conduct a customer-complaint visit?

Topic: 
WATER--ADMINISTRATION
Author: 
Lauer, William C.
Publisher/Date: 
Denver, Colo. : AWWA, 2014
Series: 
Question of the month
Note: 
In Opflow -- Vol. 40 - no. 6 (June 2014).
Summary: 
Investigating water quality complaints is an important aspect of water system operations. Complaint resolution can provide additional information about a distribution system's condition and help improve operational practices. This opportunity to interact with customers can leave a positive impression of your water utility.