How should I conduct a customer-complaint visit?
Publisher/Date:Denver, Colo. : AWWA, 2014
Series:Question of the month
Note:In Opflow -- Vol. 40 - no. 6 (June 2014).
Summary:Investigating water quality complaints is an important aspect of water system operations. Complaint resolution can provide additional information about a distribution system's condition and help improve operational practices. This opportunity to interact with customers can leave a positive impression of your water utility.