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Municipal Technical Advisory Service (MTAS)

Eleven ways to make performance measurement more useful to public managers

Topic: 
MUNICIPAL GOVERNMENT--SERVICES
Author: 
Hatry, Harry P.
Publisher/Date: 
1994
Note: 
In Public Management -- Vol. 76 - no. 9 (September 1994).
Summary: 
To make the cost of implementing performance measurement worthwhile, public agencies need to be sure that the information obtained can help improve public services. Public manangers are key users of such information. Therefore, the focus here is on making performance information useful to internal program mangement.
Additional Author: 
Gerhart, Craig.