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Dude, where's my rates? : best [and worst] practices in providing rate information online / Jake Metzler and Manuel P. Teodoro.

Topic: 
WASTEWATER--RATES AND CHARGES
Author: 
Metzler, Jake.
Publisher/Date: 
Denver, Colo. : AWWA, 2019
Note: 
In Journal AWWA -- Vol. 111-- no. 1 (January 2019)
Summary: 
With online access to billing and other customers resources now the rule more than the exception, how well do water and sewer utilities' websites convey rate information?
Additional Author: 
Teodoro, Manuel P.