Dealing with the irate customer [videorecording] : customer service.
Topic:
PERSONNEL--TRAININGPublisher/Date:
Mill Valley, Calif. : Kantola Productions, 2009Note:
Closed-captioned for the hearing impaired (CC).Summary:
The guidelines presented in this training video will help you calm angry customers. Your employees will learn to stay professional when they deal with a difficult customer. Plus, they will learn three powerful breakthrough techniques that can be used if the situation escalates.