Dealing with cynical citizens
Topic:PUBLIC INFORMATION--CITIZEN EDUCATION
Note:In Public Administration Review -- Vol. 57 - no. 2 (March/April 1997).
Summary:This paper presents a theory of citizen cynicism concerning government and, based on a national survey, examines the extent of cynicism and the extent to which public officials can reduce the level of cynicism by adapting better communication strategies, improving public participation in decision-making, and enhancing government's reputation for efficiency and effectiveness.