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Community scorecards [electronic resource]

Topic: 
PERFORMANCE MEASUREMENT
Author (Corporate Name): 
Innovation Groups, Inc
Publisher/Date: 
Denver, Colo. : IG, 2004
Note: 
September 2004.
Summary: 
Local governments are increasingly providing their citizens with non-financial performance reports that are called by a variety of names including: Community Scorecards, Citizen Report Cards and Service Efforts and Accomplishments Reports. These are fundamentally all the same and they are accountability reports to the public on non-financial performance. This CD provides eighteen complete examples from leading jurisdictions and includes examples from both cities and counties. It also includes guidelines and self-help material on how to develop community scorecards.