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PERSONNEL--INCENTIVES 1001 ways to reward employees New York : Workman Pub., 2005
PERSONNEL--INCENTIVES Building a workplace that values both young and seasoned employees 2004
PERSONNEL--INCENTIVES Sevierville water employee bonus program linked to retained earnings 1994
PERSONNEL--INCENTIVES Pay for performance program Claremont, Calif. : The City, 1993
PERSONNEL--INCENTIVES 1501 ways to reward employees New York : Workman Pub., 2012
PERSONNEL--INCENTIVES 1001 ways to energize employees New York : Workman Pub, 1997
PERSONNEL--INFORMATION SYSTEMS How to select an HRIS Alexandria, Va. : SHRM, 2013
PERSONNEL--LABOR RELATIONS The public safety employer-employee cooperation act [electronic resource] : Mandatory collective bargaining Alexandria, Va. : International Personnel Management Association (IPMA), 2009
PERSONNEL--LABOR RELATIONS Six steps for staying union-free Tampa, Fla. : Thompson, 2007
PERSONNEL--LAWS AND REGULATIONS A non-technical resource guide to the Uniformed Services Employment and Reemployment Rights Act (USERRA) Washington, D.C. : U.S. Dept. of Labor, Veterans' Employment and Training Service, 1999
PERSONNEL--LAWS AND REGULATIONS Age discrimination in employment act exemption for public safety organizations enacted 1996
PERSONNEL--LAWS AND REGULATIONS Pregnancy discrimination : employee fired after failed fertility treatment gets day in court 2008
PERSONNEL--LAWS AND REGULATIONS Employer resource guide : we all serve Arlington, VA : ESGR, 2011
PERSONNEL--LAWS AND REGULATIONS Retaliation in the workplace : strategies for avoiding the danger of retaliation lawsuits Tampa, Fla. : Thompson, 2007
PERSONNEL--LAWS AND REGULATIONS When the investigator knocks : be prepared 1995
PERSONNEL--LAWS AND REGULATIONS Fair, square & legal : / safe hiring - managing & firing practices to keep you & your company out of court New York : AMACOM, American Management Association, 2000
PERSONNEL--LAWS AND REGULATIONS Flexible workplace Virginia Beach, Va. : Dept. of Human Resources, 1991
PERSONNEL--LAWS AND REGULATIONS Return from duty - return to work : understanding the employer's new USERRA obligations Tampa, Fla. : Thompson, 2006
PERSONNEL--LAWS AND REGULATIONS How to develop and implement a new company policy Alexandria, Va. : SHRM, 2013
PERSONNEL--LAWS AND REGULATIONS Leave policies of Tennessee cities 1994
PERSONNEL--LAWS AND REGULATIONS The Light duty dilemma 1996
PERSONNEL--LAWS AND REGULATIONS Public employer's nepotism policy upheld 1995
PERSONNEL--LAWS AND REGULATIONS 9 & 1/2 tips : controlling your employment litigation exposure 1997
PERSONNEL--LAWS AND REGULATIONS Ask me no questions - tell me no lies : examining the uses and misuses of the polygraph 2001
PERSONNEL--LAWS AND REGULATIONS--FEDERAL Workplace law 2020 : what has and will affect your workplace / Burton J. Fishman Business & Legal Research, 2020
PERSONNEL--LAYOFFS How to conduct a layoff or reduction in force Alexandria, Va. : SHRM, 2013
PERSONNEL--MANUALS The "A" to "Z" of employee handbooks 1996
PERSONNEL--MANUALS Top 10 employee handbook updates for 2016 Alexandria, Va. : SHRM, 2016
PERSONNEL--MANUALS Employee handbooks Tampa, Fla. : Thompson, 2007
PERSONNEL--MERIT SYSTEMS The public sector's guide to skill-based pay system development & implementation : targeting the essential techniques - tips and pitfalls in skill-based pay system design Dallas, Tex. : Waters Consulting Group, 2003
PERSONNEL--MERIT SYSTEMS Pay for performance Alexandria, Va. : The Association, 1999
PERSONNEL--MERIT SYSTEMS Creating stars and keeping them : a guide to employee recognition Knoxville, Tenn. : Personnel Training, Research & Organizational Development, The University of Tennessee, 1993
PERSONNEL--MERIT SYSTEMS Linking pay to performance [electronic resource] : an approach to designing a merit pay plan Scottsdale, Ariz. : WorldatWork, 2000
PERSONNEL--MILITARY BENEFITS How to develop and administer military benefits Alexandria, Va. : SHRM, 2013
PERSONNEL--OSHA How to complete the OSHA form 300 Alexandria, Va. : SHRM, 2009
PERSONNEL--OSHA Training requirements in OSHA standards and training guidelines Washington, D.C. : Occupational Safety and Health Administration, 1998
PERSONNEL--OSHA Principal emergency response and preparedness requirements and guidance Boston, Mass. : U.S. Dept. of Labor, Occupational Safety and Health Administration, 2004
PERSONNEL--OSHA OSHA inspections Washington, D.C. : U.S. Dept. of Labor, Occupational Safety and Health, 2002
PERSONNEL--OSHA OSHA issues regs on AIDS and hepatitis 1992
PERSONNEL--OSHA OSHA guidance aims to mitigate, prevent COVID-19 spread in workplace / Sara Anne T. Quinn. Brentwood, Tn. : BLR Publishing, 2021.
PERSONNEL--OSHA Major changes to OSHA's recordkeeping rule Washington, D.C. : Occupational Safety and Health Administration
PERSONNEL--PERFORMANCE APPRAISAL Performance management Alexandria, Va. : IPMA, 1999
PERSONNEL--PERFORMANCE APPRAISAL Benchmarking staff performance : how staff departments can enhance their value to the customer San Francisco, Calif. : Jossey-Bass Publishers, 1993
PERSONNEL--PERFORMANCE APPRAISAL Understanding the need for soft skills in the workplace 2006
PERSONNEL--PERFORMANCE APPRAISAL 360 [degree] feedback : the powerful new model for employee assessment & performance improvement New York : AMACOM, 1996
PERSONNEL--PERFORMANCE APPRAISAL Keeping forced ranking out of court 2008
PERSONNEL--PERFORMANCE APPRAISAL Performance appraisals : the ongoing legal nightmare Ramsey, N.J. : Alexander Hamilton Institute, c2002
PERSONNEL--PERFORMANCE APPRAISAL How to conduct a performance appraisal 2002
PERSONNEL--PERFORMANCE APPRAISAL Integrating performance management and assessment : a challenge to public sector human resource managers 2011
PERSONNEL--PERFORMANCE APPRAISAL Performance appraisals [videorecording] : getting results Mill Valley, Calif. : Kantola Productions, 2003
PERSONNEL--PERFORMANCE APPRAISAL That difficult conversation : 11 tips for protecting your organization when talking about poor performance Alexandria, Va. : SHRM, 2016
PERSONNEL--PERFORMANCE APPRAISAL Using 360 degree feedback to predict performance 2007
PERSONNEL--PERFORMANCE APPRAISAL Holistic skills management comes of age 2007
PERSONNEL--PERFORMANCE MEASUREMENT Good enough / Rick Rittmaster. Alexandria, Va. : ATD, 2020.
PERSONNEL--PERFORMANCE MEASUREMENT Managing employee performance : planning an effective approach Washington, D.C. : ICMA, 2008
PERSONNEL--PERFORMANCE MEASUREMENT The performance conundrum : getting the right people on the bus through performance forecasting 2008
PERSONNEL--RETIREMENT Early retirement incentives : yes or no? Alexandria, Va. : IPMA, 2013
PERSONNEL--RETIREMENT Career transitions : an empirical examination of second career of military retirees 2010
PERSONNEL--RETIREMENT Does age matter? : local governments in the post-baby boom era 2007
PERSONNEL--RETIREMENT--FINANCE Hybrid and defined contribution retirement plans Washington, D.C.; Chestnut Hill, Mass. : NASRA; National Institute on Retirement Security; Center for Retirement Research at Boston College, 2008-2011
PERSONNEL--RETIREMENT--FINANCE Get a grip on retiree medical benefits costs : an action agenda 2009
PERSONNEL--RETIREMENT--FINANCE All of the above : how fiscal - political - and workforce traits affect pension funding Thousand Oaks, Calif. : SAGE, 2013
PERSONNEL--RETIREMENT--FINANCE Strengthening state and local government finances: lessons for negotiating public pension plan reforms Washington, D.C. : Center for State & Local Government Excellence, 2011
PERSONNEL--RETIREMENT--FINANCE An elected official's guide to defined benefit and defined contribution retirement plans Chicago, Ill. : Government Finance Officers Association, 1999
PERSONNEL--RETIREMENT--FINANCE Lessons learned while adjusting retiree health benefits 2012
PERSONNEL--RETIREMENT--FINANCE City of Hialeah actuarial valuation of postretirement health benefits as of October 1 - 2006 Atlanta, Ga. : Buck Consultants, 2007
PERSONNEL--RETIREMENT--FINANCE Planning to retire? Maybe not 2009
PERSONNEL--RETIREMENT--FINANCE Decisions - decisions : retirement plan choices for public employees and employers Washington, D.C. : National Institute on Retirement Security, 2011
PERSONNEL--RETIREMENT--LAWS AND REGULATIONS The Pension Protection Act of 2006 : implementation and aftermath Tampa, Fla. : Thompson, 2008
PERSONNEL--RETIREMENT--LAWS AND REGULATIONS Pension Protection Act of 2006 affects defined benefits plans Glastonbury, Conn. : USI Consulting Group, 2006
PERSONNEL--RETIREMENT--LAWS AND REGULATIONS The Pension Protection Act of 2006 : essential insights Tampa, Fla. : Thompson, 2006
PERSONNEL--RULES AND REGULATIONS Purchase of cellular phones for city commission and planning commission members March 21,1994.
PERSONNEL--SCHEDULES AND SHIFTS A plan for twelve hour work shifts for the Charleston Police Department December 19,1995.
PERSONNEL--SCHEDULES AND SHIFTS Flexible workplace innovations [electronic resource] : an Alliance for Innovation knowledge product Tampa. Fla. : Alliance for Innovation, 2008
PERSONNEL--SELECTION AND RECRUITMENT Recruiting key management personnel Washington, D.C. : ICMA, 2001
PERSONNEL--SELECTION AND RECRUITMENT Applying for jobs online : examining the legality of Internet-based application forms 2000
PERSONNEL--SELECTION AND RECRUITMENT 96 great interview questions to ask before you hire New York : AMACOM, 2009
PERSONNEL--SELECTION AND RECRUITMENT Reference checking packet 2012
PERSONNEL--SELECTION AND RECRUITMENT New hire background checks : the four things you need to know Tampa, Fla. : Thompson, 2006
PERSONNEL--SELECTION AND RECRUITMENT Let's get physical - the correct way 1994
PERSONNEL--SELECTION AND RECRUITMENT Recruiting local government executives : practical insights for hiring authorities and candidates San Francisco, Calif. : Jossey-Bass, 1989
PERSONNEL--SELECTION AND RECRUITMENT Reference interview questions : used in calls to mayors from current or previous cities of employment for selection of City Administrator South Pittsburg, Tenn. : The City, 1992
PERSONNEL--SELECTION AND RECRUITMENT Going soft on talent Alexandria, Va. : SHRM, 2016
PERSONNEL--SELECTION AND RECRUITMENT Sample clerical interview questions [S.l.] : [S.n.], [n.d.]
PERSONNEL--SELECTION AND RECRUITMENT The recruiter's handbook : a complete guide for sourcing - selecting - and engaging the best talent Alexandria, Virginia : Society for Human Resources Management, 2018
PERSONNEL--SELECTION AND RECRUITMENT Engage with the people where they are : as finding new staff becomes more difficult, local governments are considering creative solutions / Derek Prall. 2019
PERSONNEL--SELECTION AND RECRUITMENT Who wants to work for the government? 2002
PERSONNEL--SELECTION AND RECRUITMENT Recruitment guidelines for selecting a local government administrator Washington, D. C. : ICMA Press, 2003
PERSONNEL--SELECTION AND RECRUITMENT Experience--it "ain't what it used to be" : it's time to kill the sacred cow of job experience in recruiting 2000
PERSONNEL--SELECTION AND RECRUITMENT Responding to the challenge of a changing workforce : recruiting nontraditional demographic groups 2000
PERSONNEL--SELECTION AND RECRUITMENT Finding the needle in the haystack : the challenge of recruiting and retaining sharp employees 2000
PERSONNEL--SELECTION AND RECRUITMENT Medical examinations and compliance with the Americans With Disabilities Act May 29,1992.
PERSONNEL--SELECTION AND RECRUITMENT Pre-employment testing on the Internet : put candidates a click away and hire at modem speed 2002
PERSONNEL--SELECTION AND RECRUITMENT Workforce of tomorrow Washington, D.C. : Center for State & Local Government Excellence, 2015
PERSONNEL--SELECTION AND RECRUITMENT You've graduated - what now? [videorecording] Everett, Wash.; Richardson, Tex. : MeyCor Research Institute ; Human Resources Network, 1993
PERSONNEL--SELECTION AND RECRUITMENT From hiring to firing : managing the risk of difficult employees Washington, D.C. : ICMA, 2006
PERSONNEL--SELECTION AND RECRUITMENT How to make sure you are not overlooking skilled talent Alexandria, Va. : SHRM, 2014
PERSONNEL--SELECTION AND RECRUITMENT For everyone's survival - hire the fittest 1994
PERSONNEL--SELECTION AND RECRUITMENT Great candidates fast : on-line job application and electronic processing 2002
PERSONNEL--SELECTION AND RECRUITMENT Interviewing applicants by video could save city time and money 1991
PERSONNEL--SELECTION AND RECRUITMENT--ASSESSMENT CENTERS Assessment center trends Alexandria, Va. : IPMA Human Resource Center, 2002
PERSONNEL--SELECTION AND RECRUITMENT--ASSESSMENT CENTERS Developing organizational simulations : a guide for practitioners, students, and researchers / George C. Thornton III, Rose A. Mueller-Hanson, Deborah E. Rupp.
PERSONNEL--SELECTION AND RECRUITMENT--ASSESSMENT CENTERS Title VII and the uniform guidelines on employee selection procedures : what we do about testing and assessment centers Tennessee : University of Tennessee, Municipal Technical Advisory Service
PERSONNEL--SELECTION AND RECRUITMENT--ASSESSMENT CENTERS Ten classic assessment center errors : challenges to selection validity 2003
PERSONNEL--SELECTION AND RECRUITMENT--ASSESSMENT CENTERS Guidelines and ethical considerations for assessment center operations 2000
PERSONNEL--SELECTION AND RECRUITMENT--ASSESSMENT CENTERS Assessment center perspectives for talent management strategies / George C. Thornton III, Deborah E. Rupp, and Brian J. Hoffman.
PERSONNEL--SELECTION AND RECRUITMENT--HANDBOOK Handbook of employee selection New York, NY : Routledge, 2017
PERSONNEL--SELECTION AND RECRUITMENT--TESTS Should employers rely on local validation studies or validity generalization (VG) to support the use of employment tests in Title VII situations? 2010
PERSONNEL--SEXUAL HARASSMENT Ten myths about sexual harassment 1995
PERSONNEL--SEXUAL HARASSMENT Sexual harassment : a guide for faculty - staff and students Knoxville, Tenn. : The University of Tennessee, 1994
PERSONNEL--SEXUAL HARASSMENT Sexual harassment : successful policy implementation Washington, D.C. : ICMA, 2000
PERSONNEL--SEXUAL HARASSMENT Sexual harassment [videorecording] Neenah, Wis.; Durham, N.C. : J.J. Keller & Associates; Training Network, Long Island Productions, 2004
PERSONNEL--STAFFING LEVELS Staffing and utilization studies Washington, D.C. : ICMA, 2004
PERSONNEL--SUCCESSION Leadership : nurture future leaders today 2009
PERSONNEL--SUCCESSION PLANNING Workforce and succession planning : no longer a zero-sum game 2010
PERSONNEL--SUCCESSION PLANNING Workforce planning resource guide for public sector human resource professionals Alexandria, Va. : IPMA Human Resource Center, 2002
PERSONNEL--SUCCESSION PLANNING Keeping a strategic focus in a tough economy 2010
PERSONNEL--SUCCESSION PLANNING The future of succession planning 2010
PERSONNEL--SUCCESSION PLANNING Improving utility succession and workforce development planning / David K. Clark Denver, Colo. : AWWA, 2019
PERSONNEL--SUCCESSION PLANNING Preparing for tomorrow : a case study of workforce planning in North Carolina municipal governments 2010
PERSONNEL--SUCCESSION PLANNING Boomer crisis : real or perceived? 2008
PERSONNEL--SUCCESSION PLANNING Succession planning : are you ready? Alexandria, VA : Public Risk Management Association, 2019
PERSONNEL--SUCCESSION PLANNING Passing the baton : who will take it? 2010
PERSONNEL--SUCCESSION PLANNING Succession planning : a case study 2008
PERSONNEL--SUCCESSION PLANNING A succession planning model for the City of McMinnville and small Tennessee municipalities Knoxville, Tenn. : Municipal Technical Advisory Service, The University of Tennessee, 2009
PERSONNEL--SUCCESSION PLANNING Succession planning : it should and can be done 2010
PERSONNEL--TESTING DiSC classic facilitator's kit Minneapolis, Minn. : Inscape Pub., 2002
PERSONNEL--TESTING Measuring instructional results - or - Got a match : how to find out if your instructional objectives have been achieved Atlanta, GA : Center for Effective Performance, 1997
PERSONNEL--TESTING Practical issues in employment testing Odessa, Fla. : Psychological Assessment Resources, 1993
PERSONNEL--TESTING Personality matters : the DISC method / Lisa Frank. Overland Park, KS. Informa Media, Inc., 2020
PERSONNEL--TRAINING Creative training techniques handbook : tips - tactics - and how-to's for delivering effective training Amherst, Mass. : HRD Press, 2003
PERSONNEL--TRAINING E-learning by design San Francisco : Pfeiffer, 2012
PERSONNEL--TRAINING Learning investment hours & hours are on the rise Alexandria, Va. : Association for Talent Development, 2017
PERSONNEL--TRAINING 2015 training industry report Minneapolis, Minn. : Lakewood Media Group, 2015
PERSONNEL--TRAINING Games that drive change New York : McGraw-Hill, 1995
PERSONNEL--TRAINING Leading change training Alexandria, Va. : ASTD, 2003
PERSONNEL--TRAINING New supervisor training Alexandria, Va. : ATD Press, 2015
PERSONNEL--TRAINING Customer service training Alexandria, Va. : ASTD, 2002
PERSONNEL--TRAINING ROI at work : best-practice case studies from the real world Alexandria, Va. : ASTD, 2005
PERSONNEL--TRAINING Still more games trainers play : experiential learning exercises New York : McGraw-Hill, 1991
PERSONNEL--TRAINING Mindfulness reinvented : a toolkit for trainers CreateSpace Independent Publishing Platform, 2014
PERSONNEL--TRAINING Virtual training tools and templates : an action guide to live online learning / Cindy Huggett.
PERSONNEL--TRAINING The elearning designer's handbook : a practical guide to the eLearning development process for new eLearning designers / Tim Slade. [Monee, IL] : [the author], 2020.
PERSONNEL--TRAINING Dealing with the irate customer [videorecording] : customer service. Mill Valley, Calif. : Kantola Productions, 2009
PERSONNEL--TRAINING Designing training programs : Eighteen case studies from the real world of training Alexandria, Va. : ASTD, 1996
PERSONNEL--TRAINING ASTD handbook: the definitive reference for training & development Alexandria, Va. : ASTD Press, 2014
PERSONNEL--TRAINING How does your salary stack up? Minneapolis, Minn. : Lakewood Media Group, 2015
PERSONNEL--TRAINING Listening under pressure [videorecording] : the customer service challenge Mill Valley, Calif. : Kantola Productions, 2007
PERSONNEL--TRAINING Games trainers play : experiential learning exercises New York : McGraw-Hill, 1980
PERSONNEL--TRAINING Prove it or lose it : use this straightforward process to determine the value of your training / Cathy Hampton. Alexandria, Va. : ATD, 2020.
PERSONNEL--TRAINING Learning on demand : how the web is shaping the future of learning Alexandria, Va. : ASTD Press, 2012
PERSONNEL--TRAINING Telling ain't training Alexandria, Va.; Silver Spring, Md. : ASTD; ISPI, 2002
PERSONNEL--TRAINING The complete games trainers play : experiential learning exercises New York : McGraw-Hill, 1994
PERSONNEL--TRAINING Measuring ROI in learning & development : case studies from global organizations Alexandria, VA : ASTD Press, 2012
PERSONNEL--TRAINING The power of resilience Minneapolis, Minn. : Lakewood Media Group, 2018
PERSONNEL--TRAINING E-learning department of one / Emily Wood. Alexandria, VA : ATD Press, 2019.
PERSONNEL--TRAINING More games trainers play : experiential learning exercises New York : McGraw Hill, 1983
PERSONNEL--TRAINING The IAAP 2017 Certified Administrative Professional study guide : preparation reference for the 2017 CAP exam. [Kansas City, Mo.] : International Association of Administrative Professionals, [2016]
PERSONNEL--TRAINING The 2004 Pfeiffer annual San Francisco, Calif. : Pfeiffer, 2004
PERSONNEL--TRAINING Make training evaluation work Alexandria, Va. : ASTD, 2004
PERSONNEL--TRAINING The adult learner : the definitive classic in adult education and human resource development New York, NY : Routledge, 2012
PERSONNEL--TRAINING Manage training projects Excelsior, MN : Lakewood Media Group, 2018
PERSONNEL--TRAINING Future skills for the LIS profession / Simon Burton. Medford, NJ Information Today, Inc. ; 2019.
PERSONNEL--TRAINING Standard deviation : is it time to recalibrate your employees? / John R. Brandt. Alexandria, Va. : ATD, 2020.
PERSONNEL--TRAINING Take the mystery out of marketing your learning function Excelsior, MN : Lakewood Media Group, 2018
PERSONNEL--TRAINING Evaluating training programs : the four levels San Francisco, Calif. : Berrett-Koehler Publishers, 2006
PERSONNEL--TRAINING Design for how people learn [San Francisco, CA] : New Riders, 2016
PERSONNEL--TRAINING The gamification of learning and instruction : game-based methods and strategies for training and education San Francisco, Cal. : Pfeiffer, 2012
PERSONNEL--TRAINING Facilitation at a glance! : your pocket guide to facilitation Salem, NH : GOAL/QPC, 2012
PERSONNEL--TRAINING Story training : selecting and shaping stories that connect / Hadiya Nuriddin.
PERSONNEL--TRAINING Implementing training scorecards: eight case studies from the real world of training Alexandria, Va. : ASTD, 2003
PERSONNEL--TRAINING 5 ways in-house L&D pros can become more entrepreneurial Excelsior, MN : Lakewood Media Group, 2018
PERSONNEL--TRAINING So now you're a trainer : a practical guide for practical trainers Washington, D.C. : International City Management Association, 1991
PERSONNEL--TRAINING It's a wrap / Michael Wilkinson. Alexandria, Va. : Association for Talent Development, 2020
PERSONNEL--TRAINING Learning everywhere : how mobile learning strategies are transforming training Nashville, Tenn.; Alexandria, Va. : Rockbench; ASTD, 2012
PERSONNEL--TRAINING Customer service counts [videorecording] Mill Valley, Calif. : Kantola Productions, 2013
PERSONNEL--TRAINING Virtual training basics / Cindy Huggett. Alexandria, VA : ATD Press, 2018.
PERSONNEL--TRAINING Making elearning stick : techniques for easy and effective transfer of technology-supported training Alexandria, Va. : ASTD Press, 2012
PERSONNEL--TRAINING Preventing death by lecture! : terrific tips for turning listeners into learners Glenbrook, Nev. : Bowperson Publishing, 2001
PERSONNEL--TRAINING Let them choose : cafeteria learning style for adults Alexandria, VA : ATD Press, 2016
PERSONNEL--TRAINING Facilitation basics Alexandria, Va. : ASTD, 2015
PERSONNEL--TRAINING Training design and delivery Alexandria, Va. : ASTD, 2007
PERSONNEL--TRAINING The diversity training activity book : 50 activities for promoting communication and understanding at work New York, NY : American Management Association; AMACOM, 2009
PERSONNEL--TRAINING Needs assessment basics : a complete - how-to guide to help you: design effective - on-target training solutions - get support - ensure bottom-line impact Alexandria, Va. : ASTD, 2005
PERSONNEL--TRAINING Learners are made, not born / Laurie Burruss. Alexandria, Va. : Association for Talent Development, 2021.
PERSONNEL--TRAINING Pair up : master the art of co-facilitated sessions / Sean McClean; Tom Sidebottom. Alexandria, Va. : Association for Talent Development, 2020
PERSONNEL--TRAINING Tales for change : using storytelling to develop people and organizations Philadelphia, Pa. : Kogan Page Ltd., 2010
PERSONNEL--TRAINING The first-time trainer : a step-by-step quick guide for managers - supervisors - and new training professionals. New York : AMACOM, 2010.
PERSONNEL--TRAINING The trainer's tool kit New York : AMACOM, c2005
PERSONNEL--TRAINING Managing transitions : making the most of change Philadelphia, PA : De Capo Press, 2016
PERSONNEL--TRAINING The ten-minute trainer : 150 ways to teach it quick and make it stick! San Francisco, Calif. : Pfeiffer, 2005
PERSONNEL--TRAINING Building productive teams : an action guide and resource book San Francisco, Calif. : Jossey-Bass, 1989
PERSONNEL--TRAINING How to incorporate career development and training with work requirements and the goals of the organization Alexandria, Va. : SHRM, 2013
PERSONNEL--TRAINING Play to learn : everything you need to know about designing effective learning games Alexandria, VA : ATD Press, 2017
PERSONNEL--TRAINING What lies beneath / Mary Cropp. Alexandria, Va. : ATD, 2020.
PERSONNEL--TRAINING How to measure training results : a practical guide to tracking the six key indicators New York, NY : McGraw-Hill, 2000
PERSONNEL--TRAINING ASTD handbook for workplace learning professionals Alexandria, Va. : ASTD, 2008
PERSONNEL--TRAINING Dual role : SMEs as trainers in the classroom Alexandria, Va. : ATD, 2016
PERSONNEL--TRAINING Even more games trainers play : experiential learning exercises New York, NY : McGraw-Hill, 1994
PERSONNEL--TRAINING How to conduct a training needs assessment Alexandria, Va. : SHRM, 2014
PERSONNEL--TRAINING Confessions of a corporate trainer : an insider tells all / Jonathan Halls. [S.l.] : American Society for Training & Development, 2019.
PERSONNEL--TRAINING Leaving ADDIE for SAM : an Agile model for developing the best learning experiences Alexandria, Va. : ASTD Press, 2012
PERSONNEL--TRAINING 101 ways to make training active San Francisco, Calif. : Jossey-Bass Pfeiffer, 1995
PERSONNEL--TURNOVER How to determine turnover rate Alexandria, Va. : SHRM, 2013
PLANNING Money matters : getting economic development into the mix 2005
PLANNING Evaluating the effectiveness of strategic planning for communities 1990
PLANNING Leadership for community strategic planning: a tale of two cities 1990
PLANNING How to write a business plan Alexandria, Va. : SHRM, 2014
PLANNING Community goal setting 1983
PLANNING Strategic planning for public and nonprofit organizations San Francisco : Jossey-Bass Publishers, c1995
PLANNING Applied strategic planning : an introduction San Francisco, Calif. : Pfeiffer, 2008
PLANNING Citywide strategic planning : an evaluation of Rock Hill's empowering the vision 1993
PLANNING Rural by design : maintaining small town character Chicago, Ill. : Planners Press, American Planning Association, 1994
PLANNING Scenario planning : managing for the future Chichester; New York : Wiley, 1998
PLANNING Design and cultural responsibility : ideas for decision makers in communities - business - and government Bloomfield Hills, Mich. : Cranbrook Academy of Art, 1997
PLANNING Series 1: planning for the future : a complete - step-by-step - easy to understand guide to strategic planning : workshop 101 Midlothian, Va. : Performance Improvement Partnership, 2006
PLANNING Community design primer Mendocino, Calif. : Ridge Times Press, 1990
PLANNING Mastering the politics of planning : crafting credible plans and policies that make a difference San Francisco, Calif. : Jossey-Bass, 1991
PLANNING How superstore sprawl can harm communities and what citizens can do about it Washington, D.C. : National Trust for Historic Preservation, 1994
PLANNING Growing wiser : finding alternatives to sprawl 1995
PLANNING Planning for hillside development Chicago, Ill. : American Planning Association, 1996
PLANNING--COMMISSIONS Putting a bias for action into planning agency management : a practitioner's perspective 1986
PLANNING--COMMISSIONS--TENNESSEE The planning commission Knoxville, Tenn. : The Commission, 1988
PLANNING--COMMISSIONS--TENNESSEE Tennessee planning commissioner handbook Nashville, Tenn. : The Department, 2003
PLANNING--COMMISSIONS--TENNESSEE Knoxville-Knox County Metropolitan Planning Commission annual report Knoxville, Tenn. : Knoxville-Knox County Metropolitan Planning Commission, 2007-
PLANNING--COMMISSIONS--TENNESSEE City University planning and zoning course manual / presented by Department of Economic and Community Development Local Planning Assistance Office and MTAS. Nashville, Tenn. : The Department, 2003
PLANNING--COMMISSIONS--TENNESSEE Tennessee planning commissioner handbook [electronic resource] Nashville, Tenn. : The Commission, 2003
PLANNING--COMMISSIONS--TENNESSEE Tennessee planning commissioner handbook Nashville, Tenn. : The Department, 1992.
PLANNING--LAWS AND REGULATIONS Zoning and planning law handbook New York : West Group
PLANNING--MUNICIPAL 7 steps to becoming a smart city : everyone wants to smarter but where do you start? / Robert Szyngiel. 2018
PLANNING--MUNICIPAL Smarter solutions for a connected government / Roger Keren. Richmond, Va. : Virginia Municipal League, 2020.
PLANNING--MUNICIPAL Florida comprehensive planning system encounters stormy weather 2011
PLANNING--MUNICIPAL Growing Smart legislative guidebook : model statutes for planning and the management of change Chicago, Ill. : American Planning Association, 2002
PLANNING--MUNICIPAL The small town planning handbook Chicago, Ill. : Planners Press, American Planning Association, 1995
PLANNING--MUNICIPAL What's the future of local government? : an Alliance white paper intended to provoke a needed conversation Tempe, Ariz. : Alliance for Innovation; Arizona State University, 2011
PLANNING--MUNICIPAL The practice of local government planning Washington, D.C. : Published in cooperation with the American Planning Association for the ICMA University by the International City/County Management Association, c2000
PLANNING--PERSONNEL Training to prevent workplace violence Excelsior, MN : Lakewood Media Group, 2018
PLANNING--REGIONAL Nine counties - one vision : a region growing into greatness Knoxville, Tenn. : Nine Counties, One Vision, 2001
PLANNING--REGIONAL Regional community building : the Kalamazoo - Michigan experience Washington, D.C. : ICMA, 2001
POLICE--ADMINISTRATION Enhancing organizational efficiency through alternative scheduling 1991
POLICE--ADMINISTRATION Line-of-duty deaths and their effect on co-workers and their families 1996
POLICE--ADMINISTRATION Crime and campus police : a handbook for police officers and administrators Asheville, N.C. : College Administration Publications, 1989
POLICE--ADMINISTRATION Implementing an integrated approach to total quality 1997
POLICE--ADMINISTRATION Police program evaluation Washington, D.C. : Police Executive Research Forum, 1998
POLICE--ADMINISTRATION Contracting law enforcement services Washington, D.C. : ICMA, 2002
POLICE--ADMINISTRATION Customer is always right 1991
POLICE--ADMINISTRATION Benchmarking : a method for achieving superior performance in law enforcement services Washington, D.C. : National League of Cities, 1996
POLICE--ADMINISTRATION Starting a police department 2004
POLICE--ADMINISTRATION Changing departmental ethics : tips from chiefs for chiefs 1998
POLICE--ADMINISTRATION From the outside-in : making a successful leadership transition 1998
POLICE--ADMINISTRATION Knoxville Police Department annual report Knoxville, Tenn. : Police Dept., 2003-
POLICE--ADMINISTRATION Managing for success : a police chief's survival guide Washington, D.C. : Police Executive Research Forum, 1986
POLICE--ADMINISTRATION In defense of the police manager 2009
POLICE--ADMINISTRATION 50 points to professionalization : rate your own department 1991
POLICE--ARREST PROCEDURE Searching suspects 1998
POLICE--ARREST PROCEDURE Recording custodial interrogations 2005
POLICE--CANINE PROGRAMS Canine team policy Knoxville, Tenn. : University of Tennessee, Knoxville. Municipal Technical Advisory Service, 1996
POLICE--CANINE PROGRAMS Police canine risk management 2002
POLICE--COMMUNITY RELATIONS Beyond the Rodney King story : an investigation of police conduct in minority communities Boston, Mass. : Northeastern University Press, 1995
POLICE--COMMUNITY RELATIONS The Cincinnati team policing experiment : a summary report Washington, D.C. : Police Foundation, 1977
POLICE--COMMUNITY RELATIONS A Partnership that works : police executives join forces with community leadership organizations 1997
POLICE--COMMUNITY RELATIONS Community-oriented policing Alexandria, Va. : International Association of Chiefs of Police
POLICE--COMMUNITY RELATIONS Community policing : issues and practices around the world Washington, D.C. : U.S. Dept. of Justice, National Institute of Justice, Office of Communication and Research Utilization, 1988
POLICE--COMMUNITY RELATIONS Fighting fear : the Baltimore County C.O.P.E. project Washington, D.C. : Police Executive Research Forum, 1986
POLICE--COMMUNITY RELATIONS Lessons learned : collecting data on officer traffic stops 2001
POLICE--COMMUNITY RELATIONS Beyond community policing : community justice 1997
POLICE--COMMUNITY RELATIONS Citizen police academy : teaching the public about use of force 2005
POLICE--CRIME ANALYSIS A gathering storm : violent crime in America Washington, D.C. : Police Executive Research Forum, 2006
POLICE--CRIME ANALYSIS CompStat for smaller departments 2005
POLICE--CRIME PREVENTION Operation meltdown 2008
POLICE--CRIME PREVENTION Closing streets and alleys to reduce crime : should you go down this road? Washington, D.C. : U.S. Department of Justice, Office of Community Oriented Policing Services, 2004
POLICE--CRIME PREVENTION Crime and policing in rural and small-town America Prospect Heights, Ill. : Waveland Press, 1996
POLICE--CRIME PREVENTION Crime prevention through environmental design : applications of architectural design and space management concepts Boston, Mass. : Butterworth-Heinemann, 1991
POLICE--CRIME PREVENTION Internet crime : is your agency ready to respond? 2001
POLICE--CRIME PREVENTION Intelligence report special issue : 'sovereign' citizens Montgomery, Ala. : SPLC Intelligence Project, 2011
POLICE--CRIMINAL FORFEITURE U.S. Supreme Court rules on asset forfeiture and traffic stop evidence 1996
POLICE--DEADLY FORCE "I can't breathe" : the case against neck restraints / Jack Ryan Rockville, MD ; IMLA, 2020.
POLICE--DEADLY FORCE Use of force options 2005
POLICE--DEADLY FORCE Lethal force options 2001
POLICE--DEADLY FORCE Reporting the use of force 1996
POLICE--EQUIPMENT Handheld ticket writer: the software and the hardware 2007
POLICE--EQUIPMENT Portable data terminals in the field 1997
POLICE--EQUIPMENT Mobile computing : "lessons learned" 2007
POLICE--EQUIPMENT The NIJ police patrol tire tests 1998
POLICE--EQUIPMENT Top 12 considerations for a successful mobile computing project - part 1 2009
POLICE--EQUIPMENT Legal admissibility of digital video recordings 2004
POLICE--EQUIPMENT Zebra technology evidence tracking 2004
POLICE--EQUIPMENT A Realistic answer to mobile computing needs 1997
POLICE--EQUIPMENT--CAMERAS Digital detectives 1998
POLICE--EQUIPMENT--CAMERAS The top 5 video surveillance trends 2011
POLICE--EQUIPMENT--CAMERAS Body-worn police cameras : separating fact from fiction Washington, D.C. : International City/County Management Association, 2017
POLICE--EQUIPMENT--CAMERAS Implementing a body-worn camera program : recommendations and lessons learned. Washington, DC : U.S. Department of Justice, Community Oriented Policing Services, 2014.
POLICE--EQUIPMENT--CAMERAS Cameras - an important tool 1998
POLICE--EQUIPMENT--CAMERAS IACP National Law Enforcement Policy Center body-worn cameras : model policy Alexandria, Va. : IACP, 2014
POLICE--EQUIPMENT--VEHICLES 2005 police and special service vehicles 2004
POLICE--EQUIPMENT--WEAPONS TASER tactical conference 2007
POLICE--FACILITIES Sample RFPs for police facilities Sterling, Ill.; Boulder, Colo. : The City; The Dept., 2006-2008
POLICE--FACILITIES IACP police facility planning guidelines : desk reference for law enforcement executives Alexandria, VA : The Association, 2002
POLICE--FACILITIES Using the IACP police facility guidelines 2005
POLICE--FACILITIES The police station of the future : or today? Petaluma, Calif. : The Dept., 2007
POLICE--FINANCE Lifecycle cost analysis for dummies 2005
POLICE--FINANCE The debate over defunding the police / Seth A. Williams, David R. Eichenthal. Chicago, Ill. : GFOA, 2020.
POLICE--FINANCE Evaluating and responding to calls for defunding the police / Eugene P. Ramirez, Missy O'Lynn, Morgan Trenary. Rockville, MD ; IMLA, 2020.
POLICE--INTERGOVERNMENTAL AGREEMENTS Agreement between Cumberland County - Tennessee and Crab Orchard - Tennessee for certain law enforcement and judicial functions Crab Orchard, Tenn. : The City, 1988
POLICE--LAWS AND REGULATIONS Legal guide for officers and supervisors : critical tasks in law enforcement / Jack Ryan. [Plainfield, Ind.] ; Legal & Liability Risk Management Institute, 2020.
POLICE--LIABILITY Practical aspects of assessing liability in a police pursuit case Portland, Ore. : IMLA, 2006
POLICE--PERSONNEL Assessment center approach to police officer selection 1991
POLICE--PERSONNEL Measuring leadership skills : a survey of law enforcement assessment centers in the United States 2001
POLICE--PERSONNEL Police officer selection : a handbook for law enforcement administrators Springfield, Ill. : C.C. Thomas, 1994
POLICE--PERSONNEL Volunteers can make a difference 1998
POLICE--PERSONNEL Selecting a police chief : a handbook for local government Washington, D.C. : International City/County Management Association Police Executive Research Forum, 1999
POLICE--PERSONNEL Identifying future police leaders : assessment centers as predictors of career progression 2001
POLICE--PERSONNEL Protective service physical ability tests : establishing pass/fail - ranking - and banding procedures 1999
POLICE--PERSONNEL Due-process requirements in suspension without pay 1997
POLICE--PERSONNEL Vision screening for police officers 1998
POLICE--PERSONNEL Burnout in blue : managing the police marginal performer New York : Praeger, 1987
POLICE--PERSONNEL Diversity training : structured for success 1997
POLICE--PERSONNEL The ADA and police hiring practices 1997
POLICE--PERSONNEL Training sergeants : today's leaders - tomorrow's executives 1997
POLICE--PERSONNEL Police work from a woman's perspective 1994
POLICE--PERSONNEL First-line supervision : preparing officers to face the transition to command 1997
POLICE--PERSONNEL Police and fire physical fitness Washington, D.C. : ICMA, 2004
POLICE--PERSONNEL Filling the gap between written tests and assessment centers 1991
POLICE--PERSONNEL Fit for duty 1996
POLICE--PERSONNEL Wanted: police officers : ICMA study explores recruitment issues / Gerald Young Washington, D.C. : International City/County Management Association, 2019.
POLICE--PERSONNEL Ten--hour shifts : a good fit 2005
POLICE--PERSONNEL The Department's right to question vs. the officer's right to avoid self-incrimination 1997
POLICE--PERSONNEL Confidential communications 1997
POLICE--PROCEDURES Meth hazards 2005
POLICE--PROCEDURES Use of force during a medical emergency : a new standard from the Sixth Circuit Columbus, Ohio : Ohio Municipal League, 2018
POLICE--PROCEDURES A Chief's role in line-of-duty deaths : your worst nightmare has just come true 1996
POLICE--PROCEDURES Vehicle stops and race : a study and report in response to Public Chapter 910 of 2000 Nashville, Tenn : Office of Research, Comptroller of the Treasury, 2002
POLICE--PROCEDURES How phone companies can assist in investigations 1997
POLICE--PUBLIC INFORMATION Charleston Police Department Charleston, S.C. : Police Dept., 1994
POLICE--REPORTS Online reporting 2004
POLICE--STATISTICS Statistics on less lethal munitions 2005
POLICE--SURPLUS PROPERTY DISPOSAL Millersville Police Department property manual Millersville, Tenn. : The Dept., 1997
POLICE--TENNESSEE Tennessee Bureau of Investigation annual report Nashville, Tenn. : TBI, 2015
POLICE--TRAINING Train sergeant candidates before promoting them 1998
POLITICS--TENNESSEE Lead me on : Frank Goad Clement and Tennessee politics Knoxville, Tenn. : University of Tennessee Press, 1982
PRIVACY, RIGHT OF Civil remedies for invasion of privacy : updating the law to reach new technology Nashville, Tenn. : TACIR, 2015
PRIVATIZATION Privatization : strategies for success Washington, D.C. : ICMA, 2004
PRIVATIZATION Does it make sense to outsource utility operations? 2013
PRIVATIZATION Coproduction and local governments : exploring other options for privatization 1986
PRIVATIZATION Privatization supplement 1997
PRIVATIZATION Public & private marriage : For P3s to be successful - governments must educate themselves - dispel common misconceptions and carefully tailor their project's approach Overland Park, Kansas : Penton Media, 2017
PRIVATIZATION Privatization : the key to better government Chatham, N.J. : Chatham House, 1987
PRIVATIZATION Privatization and competition in Charlotte 1997
PRIVATIZATION The pros and cons of long-term privatization 1998
PRIVATIZATION Employee issues in privatization Washington, D.C. : International City/County Management Association, 1995
PRIVATIZATION Privatization : contracting local government services 1993
PRIVATIZATION Managing outsourced administrative discretion Thousand Oaks, Calif. : SAGE, 2013
PRIVATIZATION Fiscal magic : outsourcing and the taxing power Thousand Oaks, Calif. : SAGE, 2013
PRIVATIZATION Privatization how-to 1993
PRIVATIZATION A purchasing agent's view of privatization 1986
PRIVATIZATION The privatization decision : public ends - private means New York : Basic Books, 1989
PRIVATIZATION Privatization : involving citizens and local government employees Washington, D.C. : International City/County Management Association, 1994
PRIVATIZATION Can privatization help stretch the local dollar? 1991
PRIVATIZATION The ins and outs of outsourcing Thousand Oaks, Calif. : SAGE, 2013
PRIVATIZATION The Charlotte model for competition : a case study 1997
PRIVATIZATION Public private partnerships for environmental facilities : a self- help guide for local governments Washington, D.C : U.S. Environmental Protection Agency, Administration and Resources Management, 1990
PRIVATIZATION Evaluating service contracting Washington, D.C. : International City Management Association, 1993
PRIVATIZATION Privatization : public-private partnerships Lexington, Ky. : Kentucky League of Cities, 1994
PRIVATIZATION Private delivery of public services : sorting out the policy and management issues 1986
PRIVATIZATION Local officials guide : municipal service delivery : thinking through the privatization option : a guide for local elected officials Washington, D.C. : National League of Cities Center for the Study of Ethics in the Professions, Illinois Institute of Technology, 1997
PRIVATIZATION Public-private partnerships 1997 : issues and resources for state and local governments Chicago, Ill. : Government Finance Officers Association, 1997
PRODUCTIVITY Interruptions : how to tame one of the worst office productivity killers / Shayne C. Kavanagh. Chicago, Ill. : GFOA, 2020.
PRODUCTIVITY How to become a straight-A student : the unconventional strategies real college students use to score high while studying less / Cal Newport. New York : Three Rivers Press, ©2007.
PRODUCTIVITY HBR guide to getting the right work done. Boston, Mass. : Harvard Business Review Press, ©2012.
PRODUCTIVITY Teaching for critical thinking : tools and techniques to help students question their assumptions San Francisco, Calif. : Jossey-Bass, 2012
PRODUCTIVITY Business process improvement : the breakthrough strategy for total quality - productivity - and competitiveness New York : McGraw-Hill, 1991
PRODUCTIVITY Linking learning and performance : a practical guide to measuring learning and on-the-job performance Woburn, Mass. : Butterworth-Heinemann, 2001
PRODUCTIVITY Deep work : rules for focused success in a distracted world / Cal Newport.
PRODUCTIVITY The self-learning blueprint : : a strategic plan to break down complex topics, comprehend deeply, and teach yourself anything / by Peter Hollins.
PRODUCTIVITY Balancing act : workflow apps for avoiding bandwidth overload / Geraldine Kalim, Rachel Evans. Medford, NJ : Information Today, Inc., 2020.
PRODUCTIVITY Peak performance : how Denver's Peak Academy is saving money - boosting morale and just maybe changing the world (And how you can too!) Washington, D.C. : Governing Books, 2016
PRODUCTIVITY Municipal productivity : a comparison of fourteen high-quality- service cities New York : Praeger, 1984
PRODUCTIVITY How to take smart notes : one simple technique to boost writing, learning and thinking - for students, academics and nonfiction book writers / Sönke Ahrens.
PRODUCTIVITY HBR guide to project management. Boston : Harvard Business Review Press, 2012.
PSYCHOLOGY--PERSONNEL Brain rules : 12 principles for surviving and thriving at work - home and school Seattle, WA. : Pear Press, 2014
PUBLIC ADMINISTRATION University commitment to public service for state and local governments 1985
PUBLIC ADMINISTRATION Public administration evolving : from foundations to the future New York, NY : Routledge, 2015
PUBLIC ADMINISTRATION The first 90 days in government : critical success strategies for new public managers at all levels Boston, Mass : Harvard Business School Press, 2006
PUBLIC ADMINISTRATION Exemplary public administrators : character and leadership in government San Francisco, Calif. : Jossey-Bass Publishers, 1992
PUBLIC ADMINISTRATION Public administration in perspective : theory and practice through multiple lenses Armonk, N.Y. : M.E. Sharpe, 2010
PUBLIC ADMINISTRATION Making democracy work : the life and letters of Luther Halsey Gulick - 1892-1993 Berkeley, Calif. : Institute of Governmental Studies Press, University of California, 1996
PUBLIC ADMINISTRATION The first 90 days in government : critical success strategies for new public managers at all levels by Peter H. Daly and Michael Watkins and reviewed by David Angerer Nashville, Tenn. : Tennessee Municipal League, 2016
PUBLIC ADMINISTRATION Making government work : how entrepreneurial executives turn bright ideas into real results San Francisco, Calif. : Jossey-Bass, 1994
PUBLIC ADMINISTRATION Handbook of public administration San Francisco, Calif. : Jossey-Bass, 1989
PUBLIC ADMINISTRATION--BIBLIOGRAPHIES Public administration desk book Newton, Mass. : Government Research Publications, 1990
PUBLIC ADMINISTRATION--DICTIONARIES The public administration dictionary Santa Barbara, Calif. : ABC-CLIO, 1988
PUBLIC ADMINISTRATION--DIRECTORIES Southern Consortium of University Public Service Organizations survey of member institutions S.l. : S.n, 1993
PUBLIC ADMINISTRATION--HUMOR Diary of a mad PA professor with political aspirations 2006
PUBLIC ADMINISTRATION--HUMOR The wit and wisdom of politics Golden, Colo. : Fulcrum Pub, 1992
PUBLIC FACILITIES Securing local government 1991
PUBLIC FACILITIES Display policy for Troy City Plaza Troy, NY : The City, [2004].
PUBLIC FACILITIES Graffiti abatement : programs that work 1997
PUBLIC FACILITIES--BUILDINGS MAINTENANCE Cleaning services contract for Belle Meade city hall Belle Meade, Tenn. : The City, 1988
PUBLIC FACILITIES--PLANNING What's mine is yours and yours and yours 2001
PUBLIC FACILITIES--PLANNING Municipal building design : the effects of COVID-19 and related health guidelines / Risa Perlmutter Goldstein. Trenton, N.J. : New Jersey State League of Municipalities, 2020.
PUBLIC HEALTH AND SAFETY Active living and healthy eating toolkit [electronic resource] Washington, D. C. : ICMA Press, 2006
PUBLIC HEALTH AND SAFETY The ABCs of AEDs in public schools 2010
PUBLIC HEALTH AND SAFETY Safety belt use and policy : options for Tennessee Nashville, Tenn. : Tennessee Advisory Commission on Intergovernmental Relations, 1996
PUBLIC HEALTH AND SAFETY--DRUGS Opioids : how Lowell is fighting the crisis / Audrey Fraizer Washington, D.C. : International City/County Management Association, 2019.
PUBLIC INFORMATION How to market your city Washington, D.C. : National League of Cities City-County Communications & Marketing Association, 1999
PUBLIC INFORMATION The work of their hands : and how we got it into ours / Jessica Dame ; Sheila Dorsey Medford, NJ : Information Today, 2019
PUBLIC INFORMATION Communications in local government : a business planning model Washington, D.C. : ICMA, 2003
PUBLIC INFORMATION College of Arts and Sciences Faculty Speakers Bureau Knoxville, Tenn. : Office of Academic Outreach, College of Arts and Sciences, University of Tennessee, 1996-
PUBLIC INFORMATION How to market your city : guide and case studies Washington, D.C. : National League of Cities City-County Communications & Marketing Association, 2000
PUBLIC INFORMATION Advertising on municipal property requires guidelines and enforcement League of Wisconsin Municipalities, 2011
PUBLIC INFORMATION--ANNUAL REPORTS Town of Farragut annual report Farragut, Tenn. : The Town
PUBLIC INFORMATION--CITIZEN EDUCATION Growing grassroots leadership 1993
PUBLIC INFORMATION--CITIZEN EDUCATION A Communitarian approach to local governance 1993
PUBLIC INFORMATION--CITIZEN EDUCATION Municipal communications : a model plan Knoxville, Tenn. : University of Tennessee, Knoxville. Municipal Technical Advisory Service, n.d.
PUBLIC INFORMATION--CITIZEN EDUCATION Effective citizen involvement : how to make it happen 1994
PUBLIC INFORMATION--CITIZEN EDUCATION Practical promotion : how to make your community a winner with citizens Washington, D.C. : ICMA, 2007
PUBLIC INFORMATION--CITIZEN EDUCATION Guidelines for creating effective study circle material Pomfret, Conn. : Study Circles Resource Center, 1994
PUBLIC INFORMATION--CITIZEN EDUCATION Opening the doors to municipal government Indianapolis, Ind. : The Association, 1995
PUBLIC INFORMATION--CITIZEN EDUCATION Making citizen task forces work : eight strategies to consider 1993
PUBLIC INFORMATION--CITIZEN EDUCATION Connecting citizens and their government : civility - responsibility and local democracy Washington, D.C. : National League of Cities, 1996
PUBLIC INFORMATION--CITIZEN EDUCATION Johnson City history and government Johnson City, Tenn. : The City
PUBLIC INFORMATION--CITIZEN EDUCATION Knox County governments : City of Knoxville - Knox county - Town of Farragut Knoxville, Tenn. : The League, 1988
PUBLIC INFORMATION--CITIZEN EDUCATION Campaign to change form of government from commission to council- manager April 12,1993.
PUBLIC INFORMATION--CITIZEN EDUCATION Citizen academies Washington, D.C. : ICMA, 2001
PUBLIC INFORMATION--CITIZEN EDUCATION Smart democracy : how to engage citizens Washington, D.C. : ICMA, 2004
PUBLIC INFORMATION--CITIZEN EDUCATION Organizing your first forum-study circle Dayton, Ohio : National Issues Forums, 1994
PUBLIC INFORMATION--CITIZEN EDUCATION Johnson City questions & answers Johnson City, Tenn. : The City
PUBLIC INFORMATION--CITIZEN EDUCATION Rain does not fall on one roof alone Johnson City, Tenn. : The City, [n.d.]
PUBLIC INFORMATION--CITIZEN EDUCATION Citizen participation in local government : the use of incentives and rewards 1993
PUBLIC INFORMATION--CITIZEN EDUCATION Knoxville guide book for kids Louisville, Ky. : KidsBooks Co, 1993
PUBLIC INFORMATION--CITIZEN EDUCATION 50 bucks won't stop the bad guys! : protect your community - vote yes on question 2 Nashville, Tenn. : Tennessee Municipal League, 2002
PUBLIC INFORMATION--CITIZEN EDUCATION Community visioning : citizen participation in strategic planning Washington, D.C. : International City/County Management Association, 1994
PUBLIC INFORMATION--CITIZEN EDUCATION City Halls & community-based organizations 1997
PUBLIC INFORMATION--CITIZEN EDUCATION What is a study circle? Pomfret, Conn. : Study Circles Resource Center, 1990
PUBLIC INFORMATION--CITIZEN EDUCATION Dealing with cynical citizens 1997
PUBLIC INFORMATION--CITIZEN EDUCATION The Study circle handbook : a manual for study circle discussion leaders - organizers - and participants Pomfret, Conn. : Study Circles Resource Center, 1993
PUBLIC INFORMATION--CITIZEN EDUCATION Educating elementary children about local government : Cupertino - California - Brentwood - Tennessee - and Virginia Beach - Virginia Washington, D.C. : ICMA, 1991
PUBLIC INFORMATION--CUSTOMER SERVICE Leading the way in customer service Washington, D.C. : International City/County Management Association, 2000
PUBLIC INFORMATION--CUSTOMER SERVICE The citizen as customer Washington, D.C. : ICMA, 1989
PUBLIC INFORMATION--CUSTOMER SERVICE Coaching knock your socks off service New York : AMACOM, 1997
PUBLIC INFORMATION--CUSTOMER SERVICE Connect with customers online / Sheila Boozer. Denver, Colo. : American Water Works Association, 2021.
PUBLIC INFORMATION--CUSTOMER SERVICE Delivering knock your socks off service New York : AMACOM, 1998
PUBLIC INFORMATION--CUSTOMER SERVICE Using software that puts the customer first 2004
PUBLIC INFORMATION--CUSTOMER SERVICE Customer service in local government : challenges for planners and managers Chicago, Ill. : Planners Press, American Planning Association, 1992
PUBLIC INFORMATION--MEDIA RELATIONS Media relations : the manager's role Washington, D.C. : ICMA, 1999
PUBLIC INFORMATION--MEDIA RELATIONS Bringing the news back home : public journalism and rebuilding local communities 1996
PUBLIC INFORMATION--MEDIA RELATIONS Making the media work for you 1994
PUBLIC INFORMATION--MEDIA RELATIONS Lights . . . camera . . . action 2004
PUBLIC INFORMATION--MEDIA RELATIONS You can run but you can't hide : paparazzi protocol : managing the media during the storm Knoxville, Tenn. : University of Tennessee, Knoxville. Municipal Technical Advisory Service, 1997
PUBLIC INFORMATION--MEDIA RELATIONS Telling your story through effective media relations 2008
PUBLIC INFORMATION--MEDIA RELATIONS Accountability : government and the press 1987
PUBLIC INFORMATION--MEDIA RELATIONS Media law in Tennessee Stillwater, Okla. : New Forums Press, 1993
PUBLIC INFORMATION--MEDIA RELATIONS Media relations on trial : how Virginia Beach and Chesapeake handled 600 reporters on the courthouse steps 2004
PUBLIC INFORMATION--MEDIA RELATIONS--DIRECTORIES Fractured decision making : sunshine laws and the colliding roles of media and government 1992
PUBLIC INFORMATION--NEWSLETTERS How to design eye-catching brochures - newsletters - ads - reports (and everything else you want people to read) Boulder, Colo. : CareerTrack, 1995
PUBLIC INFORMATION--PRESENTATION SKILLS Why bad presentations happen to good causes : and how to ensure they won't happen to yours [Los Angeles. Calif.] : Andy Goodman ; Cause Communications, 2006
PUBLIC INFORMATION--PRESENTATION SKILLS Presentation zen : simple ideas on presentation design and delivery / Garr Reynolds ; [foreword by Guy Kawasaki]. Berkeley, CA : New Riders, 2012.
PUBLIC INFORMATION--PRESENTATION SKILLS A trainer's guide to powerpoint : best practices for master presenters / Mike Parkinson.
PUBLIC INFORMATION--PRESENTATION SKILLS Beyond bullet points / Cliff Atkinson. [S.l.] : Pearson Education, Inc., [2018]
PUBLIC INFORMATION--PRESENTATION SKILLS Are you communicating? : you can't manage without it New York : McGraW-Hill, 1989
PUBLIC INFORMATION--PRESENTATION SKILLS HBR guide to persuasive presentations / Nancy Duarte. Boston, Mass. : Harvard Business Review Press, ©2012.
PUBLIC INFORMATION--PRESENTATION SKILLS Speaking up : 10 tips for making a C-level presentation 2010
PUBLIC INFORMATION--PRESENTATION SKILLS Slide:ology : the art and science of creating great presentations / Nancy Duarte. Sebastopol, CA : O'Reilly Media, ©2008.
PUBLIC INFORMATION--PRESENTATION SKILLS Ten steps to effective presentations Washington, D.C. : International City/County Management Association, 1995
PUBLIC INFORMATION--PRESENTATION SKILLS Data visualization on a budget : simple tips, techniques and low-cost tools / Linda Hofschire. Medford, NJ : Information Today, Inc., 2020.
PUBLIC INFORMATION--PRESENTATION SKILLS How to present like a pro! : getting people to see things your way New York : McGraw-Hill, 1991
PUBLIC INFORMATION--PRESENTATION SKILLS The big book of presentation games : wake-em-up tricks - ice breakers - & other fun stuff New York : McGraw-Hill, 1998
PUBLIC INFORMATION--PRESENTATION SKILLS Why bad ads happen to good causes : and how to ensure they won't happen to yours [Los Angeles. Calif.] : Andy Goodman ; Cause Communications, 2002
PUBLIC INFORMATION--PRESENTATION SKILLS Instructor excellence : mastering the delivery of training San Francisco : Jossey-Bass Publishers, 1992
PUBLIC OPINION POLLS Public opinion polling : a handbook for public interest and citizen advocacy groups Washington, D.C. : Island Press, 1987
PUBLIC OPINION POLLS Citizen surveys for local government : a comprehensive guide to making them matter Washington, D.C. : International City/County Management Association, 2009
PUBLIC OPINION POLLS Institutionalized use of citizen surveys in the budgetary and policy- making processes : a small city case study 1991
PUBLIC OPINION POLLS The voice of the public : why citizen surveys work 2001
PUBLIC OPINION POLLS City of Portland service efforts and accomplishments - 1992-93 : third annual report on city government performance Portland, Or. : Office of the City Auditor, 1993
PUBLIC RELATIONS What do administrators think citizens think? Administrator predictions as an adjunct to citizen surveys 1998
PUBLIC RELATIONS The question of participation : toward authentic public participation in public administration 1998
PUBLIC RELATIONS--MUNICIPAL Frayed relationship : turnaround tactics that restore public confidence 2016
PUBLIC WORKS Rate your city--here's how! 1989
PUBLIC WORKS Handbook of municipal administration and engineering New York : McGraw-Hill, 1978
PUBLIC WORKS Under the overpass / Chris Landt, Robert Morris. Santa Barbara, CA : Endeavor Business Media, 2020.
PUBLIC WORKS Usage vs utilization Kansas City, MO : American Public Works Association, 2018
PUBLIC WORKS To mow or not to mow : what you should know for a meadow / Brian Koehler. Kansas City, Mo. : APWA, 2021.
PUBLIC WORKS As events grow, Metro Nashville Public Works steps up Knoxville, TN : Tennessee Chapter of the American Public Works Association, 2019.
PUBLIC WORKS--ADMINISTRATION Chattanooga public works receives APWA accreditation 2017
PUBLIC WORKS--ADMINISTRATION Water - wastewater - and stormwater infrastructure management Boca Raton, Fla. : Lewis Publishers, 2003
PUBLIC WORKS--ADMINISTRATION Public works management practices manual. Kansas City, Mo. : APWA, 2020.
PUBLIC WORKS--ADMINISTRATION Public works management practices manual Kansas City, Mo. and Washington, D.C. : American Public Works Association, 2004
PUBLIC WORKS--ADMINISTRATION Public works management practices manual Kansas City, Mo. : APWA, 2014
PUBLIC WORKS--ADMINISTRATION Pavement management program helps Hendersonville get on track Kingston, TN : Tennessee Chapter American Public Works Association, 2018
PUBLIC WORKS--ADMINISTRATION Public works : improving productivity Washington, D.C. : International City/County Management Association, 1995
PUBLIC WORKS--CONSTRUCTION Seven laws you need to know before you begin construction 1990
PUBLIC WORKS--CONSTRUCTION Construction inspection manual / American Public Works Association. Construction Inspection Subcommittee. [Kansas City, MO] : American Public Works Association, 2019.