What can we help you find today?

Service Order Clerk

Print This PagePrint This Page Send by EmailSend by Email
Reviewed Date: June 21, 2017

Original Author: 
MTAS
Date Created: 
Sep 25, 2002


Subjects:
Clerks
Personnel--Classification
Utilities--Personnel

Service Order Clerk

Summary: 
Job description for the position of Service Order Clerk.

Knowledgebase-Service Order Clerk

SERVICE ORDER CLERK



DEFINITION

Under the general supervision of the Office manager, answers utilities, accounts receivable and tax customer service questions. Cross trains with tax clerks. Performs various clerical duties; does related work as required.

ESSENTIAL JOB FUNCTIONS:

Communicates effectively and courteously with customers in person, on the telephone and in writing for installation, turn-on, discontinuance, or changes in service;
Issues electrical permits;
Answers questions about utility customer service, accounts receivable and permits;
Fills out contract forms, determines charges for service requests, collects deposits, prepares change of address records, and issued discontinuance orders;
Reads letters, computer screens and printouts;
Files, sorts and retrieves records weighing up to 30 pounds;
May be required to climb ladder to retrieve records both in file room and in archives.

OTHER JOB FUNCTIONS

Assists cashier in taking payments; locks up and opens the building as needed; sorts and distributes the mail as needed; computes, prepares and balances daily bank deposits and monthly billings.

REQUIRED KNOWLEDGE AND ABILITIES

Ability to type 40 wpm and use 10 key calculator by touch;
Ability to use two way radio and other modern office equipment;
Ability to use computers and other modern office equipment;
Ability to apply common sense understanding to carry out instructions furnished in written or oral form;
Ability to deal with problems involving several variables;
Ability to use simple mathematic skills to add, subtract, and divide all units of measure;
Knowledge of accounting procedures and data processing;

RECOMMENDED QUALIFICATIONS
Any combination of training and experience equivalent to:

High school diploma or GED.
One year clerical, accounts payable and receivable experience involving large amounts of cash.

More Like This

Knowledgebase: Clerk
Knowledgebase: Senior Clerk
Knowledgebase: Principal Clerk
Knowledgebase: Accounting Clerk

About Our Knowledgebase

MTAS letters and publications were written based upon the law at the time and/or a specific sets of facts. The laws referenced in the letters and publications may have changed and/or the technical advice provided may not be applicable to your city or circumstances. Always consult with your city attorney or an MTAS consultant before taking any action based on information contained in this database.