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Original Author: MTAS
Date of Material: 09/24/2002


Business Office Supervisor

Reviewed Date: 04/09/2021
Job description for the position of Business Office Supervisor.



This position is under the administrative direction of the City Clerk / Coordinator or his administrative assistant (Office Manager). Responsibilities include the supervision and/or the performance of responsible tasks in collecting various taxes, payments and other revenues and issuance of various permits of the Town along with other various duties assigned. Instructions to the employee are general and the employee must routinely use independent judgement when performing tasks.


The employee will operate a computer, typewriter, fax machine, ten key calculator, copier and other modern office equipment.
The employee typically works indoors in an office environment and may be exposed to tobacco smoke.
The employee may be required to lift objects weighing no more than 25 pounds.


Performs, assigns and supervises work of clerical employees engaged in the collection of taxes, utility payments, fines and other revenues.
Assures that all payments and collections are properly recorded in the computer to the proper accounts and properly receipted.
Performs, assigns and supervises the billing of various taxes, charges for service and required reporting to other departments or agencies.
Performs, assigns and supervises enrollment, claims and other administrative duties relative to employee's group medical insurance.
Administers the beer application and licensing process.
Administers workers' compensation reports and claims, OSHA reports and serves as a recording secretary of the safety committee.
Coordinates the complaints, reports and repair of street light outages between the city and electric company.
In charge of supply room, ordering office supplies, maintenance of copiers and postage machines.


Performs general clerical duties incidental to the operation of the business office.
Performs related duties and projects as required.


Knowledge of modern office practices, procedures, and equipment.
Knowledge of computer accounting methods, data processing practices and procedures.
Knowledge of filing, municipal bookkeeping and record keeping practices and procedures.
Knowledge of, and the ability to use, business telephone manners and techniques.
Ability to type accurately, keep records and perform routine clerical tasks.
Ability to operate a computer and standard office equipment.
Ability to exercise good judgement in evaluating situations and making decisions.
Ability to give oral and written instructions to subordinates and to direct the flow of considerable volume of detailed work.
Ability to converse plainly and directly in a courteous and friendly manner with hostile and uncooperative citizens, on the telephone or in person, and assist with the resolution of their problems.
Ability to follow oral or written instructions and to organize and plan work independently.
Ability to establish and maintain effective working relationships with other employees and the general public.


Graduation from an accredited high school including or supplemented by courses in bookkeeping principles and office practices and procedures.
At least 2 years experience in clerical work including bookkeeping and collection of money.
Must have the ability to be bonded.