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After Incident Citizen Satisfaction Survey Program

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Reviewed Date: May 23, 2017

Original Author: 
Wolf, Dennis
Date of Material: 
Dec 14, 2016


Subjects:
Fire--Surveys--Tennessee
Emergency services--Surveys
Emergency medical services--Surveys
Fire--Performance measurement
Auditing--Performance measurement
Municipal government--Services--Surveys

After Incident Citizen Satisfaction Survey Program

Summary: 
A template for a program to measure customer satisfaction with the emergency service provided by the fire department. The program package includes a sample survey form, an Excel spreadsheet to compile the results, directions on entering the survey results into the Excel spreadsheet, and a sample memo to announce the program to fire department personnel.
Reference Document(s): 
File After_Incident_Survey_Database-SAMPLE.xlsx
File After-Incident Customer Survey 20100901-FINAL.docx
File After-Incident Survey Database-Directions.docx
File Customer survey memo.docx

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