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Original Author: Wolf, Dennis
Date of Material: 12/14/2016

Subjects(s):
Fire--Surveys--Tennessee
Emergency services--Surveys
Emergency medical services--Surveys
Fire--Performance measurement
Auditing--Performance measurement
Municipal government--Services--Surveys

After Incident Citizen Satisfaction Survey Program

Reviewed Date: 05/20/2021
Summary:
A template for a program to measure customer satisfaction with the emergency service provided by the fire department. The program package includes a sample survey form, an Excel spreadsheet to compile the results, directions on entering the survey results into the Excel spreadsheet, and a sample memo to announce the program to fire department personnel.



Reference Document(s)
file After_Incident_Survey_Database-SAMPLE.xlsx
file After-Incident Customer Survey 20100901-FINAL.docx
file After-Incident Survey Database-Directions.docx
file Customer survey memo.docx