Tennessee Municipal Benchmarking Project... an investment in the future of Tennessee cities.
How do you answer these questions for your city: “How are we doing?”, “How do we know?”, and “ How can we get better results?” Since 2002, MTAS has facilitated the Tennessee Municipal Benchmarking Project to provide a process and product that assist cities in answering these questions. TMBP is a member-driven effort where performance and cost indicators are collected, benchmarks are calculated and information is analyzed and discussed by members to identify best practices amongst these Tennessee cities. For more information, please Frances Adams-O'Brien, TMBP project manager at email@example.com.
|2017 TMBP Annual March Meeting|
On March 28th the annual TMBP meeting was held at Paterson Park Community Center in Murfreesboro. In addition to our usual business matters and service area committees, Bruce Berger, a management consultant, conducted a course in Lean Six Sigma (LSS) for members. All participants received their Yellow Belt in LSS. It was a very educational and productive day!
“Benchmarking allows an organization to gain a perspective on how well they are performing compared to other similar organizations. It assists management in identifying opportunities for improvement, prioritizing goals, monitoring performance and managing change. In many cases benchmarking can also act as a motivator for staff as they strive to outperform the established benchmarks.”
- Randall D. Dunn, CPPB, CPPO
City of Lewisburg Tennessee
TMBP Annual Report FY2016
TMBP Annual Report FY2015
TMBP Annual Report FY2014
All other previous reports can be reviewed in MTAS' Knowledgebase
Frances Adams-O'Brien, TMBP Manager/MTAS Librarian | 865.974.9842
Laura Ogle-Graham, TMBP Coordinator | 865.974.7441
Dr. David Folz, UT-Knoxville Professor, Political Science Department, Faculty Project Advisor
MTAS Participating Consultants
Rex Barton, Police Services
Jeff Broughton, Building and Property Maintenance Code Enforcement
Al Major, Finance
Warren Nevad, Parks and Recreation
Justin O'Hara, Information Technology
Honna Rogers, Planning and Zoning
Sharon Rollins, Refuse and Recycling
Richard Stokes, HR/Employment Benefits
Dennis Wolf, Fire Services
Data in Action: Emerging Ideas and Best Practices
From TMBP Members
TMBP Data Helping to Move the Needle in the City of Knoxville (Russ Jensen, 311 Director,
City of Knoxville)
What Does the Data Say? The City of Athens Utilizes TMBP Data to Evaluate Service Delivery Effectiveness (Matthew Marshall, Director of Purchasing/Risk Manager, City of Athens)
Knoxville Innovations in Property Maintenance Inspections Lead to Greater Efficiency
Emerging Practices in Property Maintenance Codes Enforcement (Sarah Young, U.T. PhD candidate and John Crawford, TMBP marketing coordinator)
TMBP: An Investment in TN's Cities (Sarah Young, U.T. PhD candidate)
Performance Patterns Among Cities in TMBP: A Focus on Fire (Sarah Young, U.T. PhD candidate and Nurgul R. Aitalieva, PhD Candidate)
What is the TMBP?
The Tennessee Municipal Benchmarking Project began in 2002 with nine cities collecting data in three service areas: fire, police, and residential refuse collection. Today members collect data in eleven service areas:
Building code enforcement
Parks and recreation
Planning and zoning
Property maintenance code enforcement
Refuse Collection and Disposal/Recycling (Residential)
Members report performance and cost measures to capture the whole picture of inputs and outputs.
The TMBP annual report provides a performance analysis of the service areas measured. Of particular value to participants in the project is the historical comparisons and trend analysis for targeted service areas provided in the annual report which are possible due to the long term commitment from our forward-thinking member cities. Complete data collected by participating cities is provided only to members of the project while the annual report is available on the MTAS website.
TMBP Strategic Plan (2012-2017) | TMBP brochure
How Do We Join?
Each participant makes an annual investment of $3,500 in the project. Contact the TMBP staff or MTAS consultants listed on this page for more information on how to join.
TMBP members cover the state geographically and vary in population from about 10,000 to 180,000.
Athens | Mitch Moore, City Manager
Bartlett | Dick Phebus, Finance Director
Brentwood | Jay Evans, Assistant City Manager
Chattanooga | Brian Smart, Manager of Financial Operations
Cleveland | Janice Casteel, City Manager
Crossville | David Rutherford, City Manager
Franklin | Michael Walters Young, Budget and Analytics Manager
Johnson City | Pete Peterson, City Manager
Kingsport | Judy Smith, Budget Officer
Knoxville | Russ Jensen, Director of 311
Lewisburg | Randall Dunn, City Manager
Morristown | Tony Cox, City Administrator
Red Bank | Randall Smith, City Manager
Sevierville | Tracy Baker, Assistant City Manager
Springfield | Gina Holt, Assistant City Manager
Tullahoma | Jody Baltz, City Administrator
What do Participants Say about the Project?
"Benchmarking with other cities focuses attention on specific service areas, giving you a thorough understanding of how other cities deliver similar services and can facilitate improvements in services to your citizens, such as improved response times. After you are in the program a few years you are able to examine your own city over time to track improvements in service delivery and savings to your citizens. Some specific areas of improvement that the benchmarking project helped us identify for our Fire Services were:
"I would highly recommend the TN Municipal Benchmarking Program to every Tennessee city."
- Our emergency response times were higher than other cities. After discussions with the Fire Chief about the data, we found that our firehouse alert tones were too long, and needed to be shortened.
- Cleveland was low on the number of fire inspections performed. After discussions with other benchmarking cities, we learned that other departments used their battalions for routine inspections - while our two fire inspectors were performing all fire inspections in Cleveland."
-- Janice Casteel, City Manager, Cleveland, TN. Cleveland is one of the founding members of the project with continuous participation since 2001.
Last Updated 05/12/2017