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Ensuring Effective Municipal Service Delivery to Diverse Constituents: Preparing Tennessee Cities to Serve Changing Communities

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Reviewed Date: June 05, 2017

Original Author: 
Warner, Candace
Date of Material: 
Dec 5, 2015


Subjects:
Municipal government--Services
Diversity in the workplace
Personnel--Training

Ensuring Effective Municipal Service Delivery to Diverse Constituents: Preparing Tennessee Cities to Serve Changing Communities

Summary: 
The purpose of this MTAS-sponsored research study is three-fold, 1) identify current diversity initiatives (e.g. training programs, resources, and programming) within Tennessee municipalities that prepare local government employees to serve diverse populations, 2) identify existing service delivery initiatives that serve diverse local constituents in Tennessee municipalities (e.g. language materials, etc.), 3) identify future diversity-related training and resources most beneficial to the municipality in serving diverse constituents. The central research question is, 'In what ways can Tennessee municipalities better prepare to serve an increasingly diverse public?'

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