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Trying hard is not good enough : how to produce measurable improvements for customers and communities

Topic: 
PERFORMANCE MEASUREMENT
Author: 
Friedman, Mark.
Publisher/Date: 
Victoria, BC : Trafford, 2005
Note: 
Includes bibliographical references (p. 173-175) and index.
Summary: 
The results accountability framework can be used to improve the life in communities, cities, counties, states, and nations by improving the performance of programs and making them more customer-friendly and effective.