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Total quality management in government : a practical guide for the real world

Topic: 
MANAGEMENT
Author: 
Cohen, Steven.
Edition: 
1st ed.
Publisher/Date: 
San Francisco, Calif. : Jossey-Bass, 1993
Series: 
The Jossey-Bass public administration series
Note: 
Included bibliographical references (p. 217-221) and index.
Additional Author: 
Brand, Ronald.