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Service efforts and accomplishment measures : development and use for government services

Topic: 
MUNICIPAL GOVERNMENT--SERVICES
Author: 
Fountain, James R., Jr.
Publisher/Date: 
1994
Note: 
In Public Management--Vol. 76 - no. 3 (March 1994)
Summary: 
As complex as government programs be, there are definite, identifiable responsibilites associated with them. Similarly, thee are measurable results that can assist in improving management and citizen knowledge of the services being provided.
Additional Author: 
Roob, Mitchell.