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Municipal Technical Advisory Service (MTAS)

Managing the unexpected : resilient performance in an age of uncertainty / Karl E Weick, Kathleen M. Sutcliffe.

Why are some organizations better able than others to maintain function and structure in the face of unanticipated change? Authors Karl Weick and Kathleen Sutcliffe answer this question by pointing to high reliability organizations (HROs), such as emergency rooms in hospitals, flight operations of aircraft carriers, and firefighting units, as models to follow. These organizations have developed ways of acting and styles of learning that enable them to manage the unexpected better than other organizations.
Weick, Karl E.
Sutcliffe, Kathleen M.
EMERGENCY MANAGEMENT
Book
2007
Includes bibliographical references (p. 161-185) and index.
Public
07/1/2022
04/24/2023
02/12/2024